Online Publishing Solution for NRMA Insurance Limited - Case Study Example

NRMA Insurance Limited KNOWLEDGE MANAGEMENT SYSTEM Name Date Table of Contents Introduction According to Maurer (2001) the idea and tools of knowledge management (KM) have extensively established for the enhanced corporate management, business handling and well-organized exchange of structured business information inside huge corporations. Additionally, the paradigm of the knowledge management involves the utilization of several sources of business information and knowledge. In this regard, business databases, information systems and networked systems, intranet or internet corporate platforms deal with similar tasks (Maurer, 2001). According to Bounds (2009), the knowledge management is a framework or discipline that develops the capability of firms to resolve problems those are involved in the changing business requirements, as well as carry on disturbing changes like that staff turnover (Bounds, 2009). This report offers a detailed analysis for the knowledge management system implementation for the NRMA Insurance Limited. In this regard, this report will offer the comprehensive overview some of the main aspects of the new knowledge management system implementation, its potential advantages, data sources, issues and potential prospects of this technology application for the business. Business Overview and Nature of Business The business of NRMA Insurance Limited is a well established business which offers insurance services. After the potential increase in business structure the management felt the need for the better customer management. In this scenario the business is facing problems for the huge business information and customer management. With the huge business-clients it was very hard for the business of the NRMA Insurance Limited to manage this business through the manual ways of the business handling. In this regard the need felt for the some automated and web based technology based knowledge management system. Problems Addressed The NRMA Insurance Limited business was facing the problems regarding the better customer support and handling. In this scenario the web based business handling and management platform was suggested. The solution for addressing NRMA Insurance Limited, business problems was a knowledge management system. The huge business information and customer management was solved by an online publishing solution. This was a web based platform for handling and controlling the online documentation help system for the NRMA Insurance Limited. This system was a web based system and resolved the problems of business access and help. The business system has expensively resolved the problem of effective business information access and customer management. Why KM is needed? And potential benefits? In case of NRMA Insurance Limited business way we need a knowledge management system. The answer can be derived through the analysis of main advantages that this technology brings to the corporation. In this regard, Bellinger (2004) outlined that knowledge management presents an enhanced support for the business information handling, transfer, communication, change management and standardization (Bellinger, 2004). According to Bounds (2009), the knowledge management helps the organizations to deal with and handle complex organizational system, people that work for the business, procedures processes, and information systems that facilitate to run the business actions (Bounds, 2009). In this regard, Maurer (2001) stated that knowledge management technology facilitates the organizations to be well-organized through bringing together desirable knowledge and information on demand (Maurer, 2001). In case of NRMA Insurance Limited business we will be able to attain all the above listed benefits. The main fundamental thing that is expected in case implementation of such technology is the standardization of the corporate information. Moreover, this standardization enhances business information quality that leads to enhanced corporate decision making, target marketing and customer management. Goals/objectives of KM project NRMA Insurance Limited business is aimed at improving the business credibility and performance. In case of new technology platform implementation the business is having following goals and objectives regarding this project for making online 14000 page of business information through the XML based internet platform: Business staff support Minimization of data errors Offering identical data format Standardization of business data Easy data manipulation Fast access to information More support for the business Staff Better handling of information through staff members Remoter accessibility to business information through web based platform More enhanced management of information handling Scope of the KM project NRMA Insurance Limited business project for the implementing an online KM system for digitizing 14000 page of business information is involving a huge business scope. The fundamental scope is about the potential enhancement of the business information standards. Here another main scope of this project is to enhance business information access to its authorized members and clients. Then this project also improves the business creditability through offering rapid and online access to business information and past details. Here through this KM technology project business management able to have more enhanced business decision making and business handing. Experts and the users The NRMA Insurance Limited business system is for the business staff members. These members can be from different departments such as sales, marketing or management department. Here we will have some web platforms those will upload and manage the business data on the web. Then we will have the common staff members those access the system for data entry and sudations. Here management staff members will use this system for the handling and management of the business decisions and actions. KM Support for management NRMA Insurance Limited business management can have huge business advantage through this system implementation. After implementing this web based platform the business management will be able to have a 24x7 access to business data and information. In addition, another main feature of such system is rapid and on time business reporting that can lead to enhanced business decision making and action formulation. Stages in the KM project For the development of the XML based/web based publishing system for the NRMA Insurance Limited we will follow the conventional system development life cycle. In addition, in the initial stage we will assess and take the business requirements. Then we will develop the system’s hard and soft design. After that we will start the development of the main system. The next stage will be about the testing and quality insurance. Here in last stage we will implement the system for the business. This system development life cycle is derived from the conventional lifecycle of the software development (Pressman, 2001). Kinds of knowledge (Tacit/Explicit or both) NRMA Insurance Limited KM system will be based on a variety of information. These varieties of information will be gathered from different areas/departments of the corporation. Here this information will be processed for the development of business valuable knowledge that can be used for the development of the enhanced business decisions. Here we are able to take tacit and explicit both types of the knowledge. This information will be based on the business areas and operational details. In case of business decision making and policy formulation the resultant knowledge can be used for the further processing or direct decision making for the enhanced corporate decision establishment. Knowledge capture techniques In case of the present NRMA Insurance Limited KM system we will have different ways and techniques for the knowledge capturing and analysis of the business information. For such business system we can use the regular business transaction system for feeding the web based knowledge management system. Here we will also have the direct feeds through the staff members on the web based platform. Here we will also have the client based information filling in the web based platform for the business. How is the captured knowledge being codified? In case of codifying the NRMA Insurance Limited KM system knowledge, we have a lot of means and ways. In case of web based platform we will use the online form. These forms will be used for the direct entry through the corporate staff member. Here we will have the specific field and data feeding areas those will be used for formulating the appropriate format of the business knowledge. In case of old business information that is 14000 pages of data. In such scenario we will have the batch uploads after digitizing the business data. Levels in the KM architecture In case of the NRMA Insurance Limited KM system we will have different levels of the business information processing and handling. Here we will have the following main levels. Application Level Entry level Processing level Administration level At the application level the business system will be available for the business staff and clients through the web based access. In this scenario this system will be used for the viewing and updating the business data and information. At the entry level we will have the specific legal rights regarding entry of the data. Here specified business staff member will be able to access the data and have the right to upload the business current information and regular updates. At the processing level the business system will offer the enhanced facility the handling and processing of the business staff. Here we will have specialized tools and methods for the processing of the business data and information. These tools and information processing techniques will be based on comprehensive analysis and extraction of the useful information. In this level of business information we will have the administrative rights and facilities. Here business manager and technology management staff will handle and manage the overall operations and processing of the overall business KM system. This level is about the analysis, extraction and handling of the overall business KM system. System testing and deployment In case of the NRMA Insurance Limited KM system we will have a specific stage of the testing and processing of the business information. This stage of the overall KM system implementation we will appoint some of specialized people from the inductor. At this stage we will comprehensively ensure the enhanced error detection and quality aspects implementation for the business KM system. Here enhanced quality checks will be implemented to ensure the effective working and performance of the systems. In this scenario we will involve the business KM system users, clients and staff members for the overall testing of the business system. Knowledge transferring / sharing NRMA Insurance Limited KM system will be a web based knowledge transfer and sharing system. This web based platform will be utilized for the distribution and transfer of business information over different business sectors. In such scenario the business KM system will offer the password protected access to business information and access sectors. In this way the business staff and management member will have the access to all areas of business information. Here this KM system will be accessible all through the world through the internet. This will be a more flexible and effective information sharing and handling mechanizing platform for the business. Change management process Business project change management is one of main issues in the overall business sector. In such scenario we are requiring comprehensive management of change in the overall business sector for the application of the new business handling and management system. Here we will establish a proper way and mechanize for the decimation and conformation of the overall stages of the business system. This process will involve the development and authorizing the each stage and requirements of the overall business operations. This will facilitate regarding the management of any change that can happen in any stage of the business technology based system development. Conclusion Business KM systems are extensively popular and well known for their performance. These systems are more and more used for the handling and management of the overall business areas and operations. This research and analysis based report has also offered a deep and detailed analysis of the NRMA Insurance Limited KM system implementation. Here this report has investigated some of main aspects and areas of this technology based system implementation and potential aspects of its ongoing management. I hope this report will help in getting a deep analysis of this technology based system issues and opportunities associated with it regarding its possible implementation. Reference Bellinger, G., 2004. Knowledge Management—Emerging Perspectives. [Online] Available at: http://www.systems-thinking.org/kmgmt/kmgmt.htm [Accessed 20 September 2010]. Bounds, S., 2009. Why is Knowledge Management important? [Online] Available at: http://www.bounds.net.au/node/29 [Accessed 20 September 2010]. Maurer, H., 2001. Important Aspect of Knowledge Management. Institute for Information Processing and Computer Supported New Media Graz University of Technology Austria. Pressman, R.S., 2001. Software Engineering 5th Edition. New Yoer: McGraw Hill Publishers. Read More