The paper 'Online Publishing Solution for NRMA Insurance Limited" is a good example of a management case study. According to Maurer (2001), the idea and tools of knowledge management (KM) have extensively established for the enhanced corporate management, business handling and well-organized exchange of structured business information inside huge corporations. Additionally, the paradigm of knowledge management involves the utilization of several sources of business information and knowledge. In this regard, business databases, information systems and networked systems, intranet or internet corporate platforms deal with similar tasks (Maurer, 2001). According to Bounds (2009), the knowledge management is a framework or discipline that develops the capability of firms to resolve problems those are involved in the changing business requirements, as well as carry on disturbing changes like that staff turnover (Bounds, 2009).
This report offers a detailed analysis of the knowledge management system implementation for NRMA Insurance Limited. In this regard, this report will offer the comprehensive overview some of the main aspects of the new knowledge management system implementation, its potential advantages, data sources, issues and potential prospects of this technology application for the business. Business Overview and Nature of Business The business of NRMA Insurance Limited is a well-established business which offers insurance services.
After the potential increase in business structure, the management felt the need for better customer management. In this scenario, the business is facing problems for huge business information and customer management. With the huge business-clients, it was very hard for the business of NRMA Insurance Limited to manage this business through the manual ways of business handling. In this regard, the need felt for some automated and web-based technology-based knowledge management system. Problems Addressed The NRMA Insurance Limited business was facing problems regarding better customer support and handling.
In this scenario, the web-based business handling and management platform were suggested. The solution for addressing NRMA Insurance Limited, business problems was a knowledge management system. The huge business information and customer management were solved by an online publishing solution. This was a web-based platform for handling and controlling the online documentation help system for NRMA Insurance Limited. This system was a web-based system and resolved the problems of business access and help.
The business system has expensively resolved the problem of effective business information access and customer management. Why KM is needed? And potential benefits? In the case of NRMA Insurance Limited business way, we need a knowledge management system. The answer can be derived through the analysis of the main advantages that this technology brings to the corporation. In this regard, Bellinger (2004) outlined that knowledge management presents enhanced support for the business information handling, transfer, communication, change management and standardization (Bellinger, 2004). According to Bounds (2009), the knowledge management helps the organizations to deal with and handle complex organizational system, people that work for the business, procedures processes, and information systems that facilitate to run the business actions (Bounds, 2009).
In this regard, Maurer (2001) stated that knowledge management technology facilitates the organizations to be well-organized through bringing together desirable knowledge and information on demand (Maurer, 2001).
Bellinger, G., 2004. Knowledge Management—Emerging Perspectives. [Online] Available at: http://www.systems-thinking.org/kmgmt/kmgmt.htm [Accessed 20 September 2010].
Bounds, S., 2009. Why is Knowledge Management important? [Online] Available at: http://www.bounds.net.au/node/29 [Accessed 20 September 2010].
Maurer, H., 2001. Important Aspect of Knowledge Management. Institute for Information Processing and Computer Supported New Media Graz University of Technology Austria.
Pressman, R.S., 2001. Software Engineering 5th Edition. New Yoer: McGraw Hill Publishers.