The paper "Information Technology - Emirate Airlines" is a great example of a business assignment. An information system is defined as a collection of procedures, people, data, software and hardware to bring forth long-range, short-range and day-to-day supporting information regarding an organization’ s users (Jessup, & Valacich, 2008). There are different IT systems used in different organization for different purposes some include: Transaction Processing System, Management Information Systems, Decision Support Systems, Office Automation System, Knowledge Work System and Executive Support Systems. Business processes have to take place throughout the life of the enterprise.
Business processes refer to the manner, in which a business focuses, coordinates and organizes work to produce a service or a product that is valuable (Laudon, and Laudon, 2007). This report will focus on Transaction Processing System (TPS) and Decision Support Systems (DSS) in reference to the Emirates airlines company. Company overview Situated in the Middle East at Dubai; Emirates is one of the national airlines which serves over 100 locations within 60 countries around the globe originating from the international port of Dubai with 137 aircraft fleet. The emirate has been in service for 25 years (Oleason et al. , 2008).
Despite being a young airline, emirates have emerged among the top respected brands worldwide in the last ten years. The cornerstone to their success is the employment of new information systems and technology systems in all their business processes (Laudon, and Laudon, 2007). The mission of the company Each year emirates has had 20% or more growth and the airline has always given a substantial profit record annually. Their mission is to increase their growth percentage and keep on ensuring their explosive growth is unbeatable (Oleason et al. , 2008).
Any organization has four managerial levels responsible for decisions and plans in the firm. Which are operations levels, knowledge levels, tactical levels, and strategic levels. Different information systems are used at different levels to help the managers make the best decisions.
Jessup, L., M & Valacich, J., S. (2008). Information Systems Today (3rd ed), Pearson Publishing.
Laudon, J. & Laudon K.,C. (2007), Management Information Systems-Managing the Digital Firm, 9th Edition, Pearson, Prentice Hall
Oleason V., Schwan, K., Eisenhauer, Gplalae et al., (2008), Information system-an example from airline industry-article-college of computing Georgia Institute of Technology.
Power, D., (2006), “Can computerized decision support systems impact, eliminate, exploit or reduce cognitive biases in decision making?” DSS News, Vol. 6, No. 20 September 2005.