The paper 'McDonald’ s International' is a great example of a Management Essay. Organizational structure refers to the relationship between the tasks carried out by the organizational members and can be seen in the terms of division of labor, hierarchy, rules, coordination as well as control mechanisms (Robbins & Barnwell 2006). Bureaucratic organizational structures are characterized by; set rules and procedures, a clear hierarchy of authority, written rules specifying an organized, detailed division of labor among other attributes. MacDonald’ s is a good example of a bureaucratic organization. MacDonald’ s is the world's largest chain of fast-food restaurants and has restaurants all over the world and hence many people are aware of it.
Moreover, MacDonald’ s often features in the news, has a website and its details are readily available on the internet and therefore people are able to access a wealth of information regarding the organization. This essay will analyze MacDonald’ s as a bureaucratic organization and provide a description of its structural dimensions. In addition, the essay will single out the bureaucratic dysfunctions within MacDonald’ s. Bureaucratic Organization Purpose McDonald’ s Corporation is the leading international franchised food service organization and serves about 68 million customers every day within 119 nations.
The organization is operated by either a franchisee or the corporation itself and it principally fast foods and in response to changing consumer tastes, the organization has expanded its menu to consist of salads, smoothies, and fruits. McDonald's is simultaneously international and local. The company earns proceeds as an investor within properties, a franchiser of restaurants in addition to being an operator of restaurants. More than eighty percent of McDonald's restaurants international are owned and run by independent local individuals (Andrew 2007).
At MacDonald’ s, the most important thing for the employees is to take care of the customers. If an employee is working within the kitchen, as soon as an order is placed in the kitchen, an employee stops other work and makes it fast and effectively. If an employee is working as a cashier, as soon as an employee sees a customer approaching the counter, the cashier must drop everything they are doing and attend the customer. When an employee is not attending to customers, one is busy restocking and frequent cleaning.
Ordinarily, there is a checklist of daily and weekly items that should be done (Ritzer 2008). According to Max Weber (1864-1920), the main aspects of an ideal bureaucracy includes, fixed division of labor, a clearly defined hierarchy of positions, job applicants chosen to base on their technical qualifications, workers paid through fixed salaries, job position is the primary occupation of the officeholder, workers are promoted according to their achievement, separation of the routine employee s from higher authorities, separation of work from home and family life and lastly written rules governing work performance.
MacDonald’ s is a bureaucratic organization for several reasons. Its production activities and tasks are apt to be exceptionally repetitive at the local shop. The division of labor at MacDonald’ s is extreme where the work activities are standard, comparatively small, and simple. The responsibilities are clearly defined and so is the authority within the organization. In addition, the management structure is rigid and hierarchical and the communication in the organization is vertical where it flows from the top to bottom and the decision making within the organization is greatly centralized toward the top of the organization.
For instance, workers at MacDonald’ s are much formalized with clear communication lines and specific job descriptions. This is an advantage to the organization because it enables it to produce a uniform product globally at minimum cost (Ritzer 2008).
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