Please review. ..your presentation will follow in the evening today. .Thanks! Fire and Rescue Service ManagementOrganizational BehaviourLancashire Fire and Rescue ServiceOutline of the Case StudyThe Lancashire Fire and Rescue Service have been serving the community for more than 50 years and being administered by the Lancashire Combined Fire Authority. The service is helping and protecting the people of Lancashire and making the community a safe place for everyone. “Working Together to Make Lancashire Safer” (LFRS 2006, Strategies Page) is the main purpose of the service with a long-term vision to reduce risk and provide services in a flexible and cost-effective way.
The Lancashire Fire and Rescue Service is basically responsible for the implementation of legislation regarding fire safety by giving advice about fire safety in the home and responding to every fire incident in the community. The fire and rescue services believes in the importance of hard work, control, and operational efficiency thus from 2003 to 2004, the incidents of fire and casualties have been reduced. Following a three year trend, the fire and rescue service obtained their lowest casualty figures in 2007 and deliberate fires or arson have been reduced to as low as 30%.
In line with its programme for incidence reduction of fires, road traffic accidents, and other hazards, the service provides advice, education, and community safety initiatives. These include regular Home Fire Safety check and giving advice to people how to avoid fires and make their home safer. The service also does some initiatives to give young people ideas about fire safety and offer a chance for teenagers to work with real fire fighters in almost a week.
More importantly, the service provides emergency response service to fire and coordinates with the police, local authorities, and local health agencies to attain the most efficient result. These include engaging with young people empowerment and extensive programmes for child fire safety. Relationship Between Internal Organisational Structures and External Environmental FactorsThe Fire and Rescue Service’s decentralised internal structure was formed in such a way that the organisation will be able to include important elements required for an organisation with a vision to serve. For instance, the service has four types of staff, which forms its organisation structure.
These are the Mobilization of Control Staff, Flexible Duty Staff, Day Duty Staff, and the Specialist Support Staff. These separate teams are responsible to a particular aspect of day-to-day working. For instance, the mobilising and control staff is responsible for processing emergency calls, mobilisation of fire appliances and personnel, and provides life saving advice when required. The flexible duty staff is doing managerial function and gives operational response for emergency incidents that are more complex than normal. The duty staffs plays the role of providing fire safety training, perform specialist functions, building inspection, and fire safety education to the community.
Also working on a flexible time basis are the specialist support staff that are responsible for providing administrative functions and technical expertise particularly in front line activities (LFRS 2006, Risk Management Plan). This decentralised internal structure was formed not only to serve the internal needs of the organisation but also to serve the external stakeholders and other important factors. For instance, the fire and rescue service intends to give its external stakeholders the best service as much as possible.
Staff in separate teams can concentrate on their particular task thus giving more specialised services to the community and staff. Their constant press releases and publications offer the public information about their works. It also welcomes any input or information from other parties that are useful to the performance of their work. Another is their caring attitude towards their employees, contractors, and other people working on its premises. The fire and rescue service is committed in giving reasonable health and safety precautions to safeguard contractor’s well-being as well as their own employees from undue risks.
The Lancashire Fire and Rescue service is bound to uphold relevant legislations and to comply with best practices. Moreover, it had entered into partnerships with the community and other relevant external agencies to ensure effective use of resources and flow of funds. The service also has its own corporate sponsors such as BHP Billiton, O2, ADI, and others helping to enhance deliver of service (LFRS 2006, Performance Report).