The paper "Strategies in Communicating Change in Disastrous Situations" is an outstanding example of a management report. Many times disasters have a heavy toll on the activities of human beings. Disasters interrupt essential services such as transport and communication. In this report, we shall focus on the recent (December 2011) massive storm that hit a popular and prestigious Australian international airline- Brisbane’ s International Airport, the home base of Wallaroo Airlines. As a result, many of the passengers who were already on board were kept confined for hours on end, due to the heavy storm that seemed like it will never stop. The adverse effects of the storm included; shutting down of all airline operating systems; electricity failure that thrust the workstation into virtual darkness, causing confusion and panic not only among the passengers but also airport staff.
Consequently, about 500 flights were called off, rendering thousands of vacationers and business travelers worldwide stranded for more than a week. The manner in which the disaster was handled by the airlines was questionable and unsatisfactory; directions in regard to solving the situation were inappropriate, therefore faced resistance from the recipients.
“ Under what policy are you making that decision? ” was asked by many. It was evident the airline lacked knowledge and skills in disaster management policy, in addition, lack of support or communication from top management worsened the situation. In this report, we shall also analyze the strategies and skills for communicating change in such a disastrous situation that the airline ought to have put in place. Introduction A disaster simply refers to situations that devastate local capacity, thus necessitating an appeal for level national or international level assistance (Gustin & Joseph, 1996, p3).
Any disaster can affect the essential services in such as the provision of electricity, water, transport, and communication, just to mention a few. Heavy storms have been known to have a heavy toll on air travel. Many cases have been reported where heavy storms lead to; shutting down of all airline operating systems; electricity failure thus plunging terminals into virtual darkness, triggering confusion and panic not only among the passengers but also airport staff.
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