The paper "The Issue of Emotion in the Workplace" is a great example of a management article. This paper provides a critical analysis of the issue of emotion in the workplace. The Affective Events Theory was proposed as a key theory that influences emotion in the workplace. The paper takes note of the fact that although managing employee emotions is a difficult task, nevertheless, managers are required to take a leading role in managing the emotions of employees. The paper, therefore, recommends the need for training managers on emotional intelligence. Introduction The existence of emotion in the workplace is inevitable.
This is because employees encounter different events that are bound to influence their emotions either positively or negatively. Various scholars have therefore ventured into the study of emotions in the workplace. This paper seeks to provide a critical analysis of key issues in the article ‘ ’ Emotion in the Workplace; The new Challenge for managers by Ashkanasy and Daus (2002). The Affective Events Theory (AET) Ashkanasy and Daus (2002) propose that the Affective Events Theory (AET) is a significant model that explains the origin of positive and negative emotions in the workplace.
According to the AET theory, the nature of the job and any requirements for emotional labor affect work attitudes. More significantly, the two factors influence work events which are the daily hustles and uplifts that each person goes through in the workplace. I also support the assertions proposed by the AET theory. The theory has increased my understanding of the fact that the occurrences that take place around the workplace actually influence the emotions of the employee. In addition, the occurrences also influence employee’ s job satisfaction, dissatisfaction and reaction.
For instance, when evaluating the case study provided by the authors of Ruth Alison, a salesperson in a large department store, we see that the experiences she goes through in her workplace greatly influence her emotions.
Ashkanasy, N and Daus, C, 2002, Emotion in the Workplace; The new Challenge for managers. Academy of Management Executives. 16(1), p76-80.
Carmeli, A, 2003, The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers, Journal of Managerial Psychology, 18, 788–813.
Carson, R, 2006, Exploring the Episodic Nature of Teachers' Emotions as it Relates to Teacher Burnout, ProQuest.
Sivesan, S and Karunanithy, M (2014). Impact of Customer Orientation of Service Employees On Customer Satisfaction towards Retention in Finance Companies. European Journal of Business and Management.