The paper "Forces of Organizational Change at Westpac" is an outstanding example of a management case study. Westpac is the second leading bank in Australia which was also the first bank to be established in the country in 1817. The company has put in place strategies that encourage its growth and development based on past challenges. The operations of the company have been influenced by various internal and external forces of change. The forces of change that have influenced the company include depression, economic downturn and loss of capital investment, leadership changes, competition and economic activities such as the gold fever.
The concepts of a learning culture are also utilized in the organization. A new organizational culture has been put in place at the company and it plays a central role in promoting learning at the organization. Knowledge sharing and creation are enhanced at the organization. The company values employees and they are useful during the knowledge sharing process. The leadership at Westpac has mainly been transformational and it has contributed to the success of the company. The leadership has also influenced and directed change within the organization.
The company has been able to meet the needs and expectations of the employees which can be explained through the expectancy theory. The concepts of equity theory have led to employee satisfaction and promotion of diversity. Employees of the company are involved in the process of setting goals. It is recommended that the company should keep focusing on customer care. Organizational Behavior at Westpac Introduction Westpac Group is one is the oldest and the first bank to be established in Australia. The bank was founded in 1817 and it has undergone a lot of growth and development.
The growth of the bank has seen it open up new branches in different countries. Westpac Group faced some challenges in past which affected its growth but the leadership of the company played a significant role in steering the bank to success. Westpac is also one of the largest employers as it has about 37,000 employees operating in different parts of the world. The success of the company can be attributed to different factors. The growth factors are dependent on the strategies put in place by the management.
The management team of any organization plays an essential role in determining its ability to succeed. Leadership at the bank contributed to its success (Shapiro & Hartge-Hazelman, 2014). The company has always hired effective leaders who have transformed the company towards the targeted objectives. Most of the leaders at the company have utilized the concepts of transformational leadership. Transformational leadership is important in ensuring that the organization is able to come up with new and innovative ideas. The employees of the company are also highly motivated and this has positively influenced the growth and development of the bank.
The company has been able to put in place factors that promote enthusiasm among the employees in order to improve their performance. The organizational culture is important in terms of determining the ability of the company to meet the demands of the customers (Huczynski & Buchanan, 2013). The set culture determines how the employees relate to each other and with the clients. The organizational culture of the bank is focused on customer satisfaction.
This has positively impacted the growth and development of the bank. According to Huczynski and Buchanan (2013), the level of customer satisfaction is high at the company and thus can be attributed by the organizational culture that was developed by the leaders of the company. The workforce of the company is composed of a personnel who are aging. However, the company has been able to use the experience of aging employees for the benefits of the organization. The company utilizes the strategy of workforce planning in order to manage its employees. The presence of a workforce planning strategy is important in ensuring that the employees can work together (Wilson, 2013).
The success factors of the company are therefore based on its management strategies as well the efficiency in handling the human resource management issues. The company is also flexible in carrying out its operations. The paper thus discusses the organizational behavior issues in relation Westpac group which is one of the most successful banks.
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