The paper 'Organization Analysis of Gusto Cafe and Starbucks Business Enterprises" is a good example of a management case study. The common phenomenon that transcends in all business organizations is that they used resources in achieving performance. The basic kinds of resources that are used by organizations are human, financial, technological and informational (Griffin & Van Fleet 2014, p. 09). Gusto café and Starbucks employ different sets and number of employees depending on the expertise needed and the company services being offered. Gusto café is a small business having a branch at Clock Street while Starbucks is a multinational company having many branches across the world.
Starbucks is the ‘ best’ place to work as the organization involves its employees in decision making. In this way, employees feel part of the organization and their inputs and values are respected. The owner Howard Schulz bought the company and indicated that he wanted to form a company that value and respect people. However, Starbucks should improve its customer service by promptly obliging to customers requests on the shortest time possible. Gusto café can be a great place to have a cup of coffee due to its convenient location and exceptional customer service.
Employees are trained on how to make coffee the Gusto way. In addition, each employee has clear functions and responsibility. For example, the manager of the Clock Street café is responsible for personnel matters. However, the company should involve its employees more often in making its business decisions especially the big decisions such as expanding the business. Introduction In any organization whether small or big and regardless of the type of business it undertakes, the four management functions of planning, controlling, leading and organizing are crucial to the business success.
Planning is a function that deals with the selection of organizational goals and ways of attaining them whereas controlling involves monitoring of activities and making corrections (Daft 2014, p. 07). Organizing entails assigning of responsibility for purposes of accomplishing certain tasks in the business. On the other hand, leading is using influence in motivating employees. Gusto café and Starbucks management undertake all these functions in order to attain organizational goals and objectives. Gusto café is a small business that serves branded coffee- at least at the beginning but they now make food in its premises.
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