Executive SummaryThe report presents the manner in which different performance parameters need to be evaluated to judge the performance of an organization. The first case study highlights the importance of devising ways to improve interpersonal skills and being able to give speech before the public which will thereby enhance performance. The second case highlights that both text and contextual behavior are important parameters to judge the requirements of a job. The third case highlights that a mix of behavior and result approach to measure the performance of an individual.
The fourth case highlights the manner in which excellence will be gained and thereby have a positive impact on the performance of an organization. IntroductionThe report presents four cases on different issues of performance evaluation and highlights the different factors which need to be considered while measuring the performance. Further, the report also presents the manner in which different factors have different roles in different situation and determines the manner in which the performance will be evaluated and help to perform better. Case Study 4-1Reason for Heather’s Poor PerformanceHeather had good knowledge in designing and delivering interpersonal skills which looked towards providing skills to the employees but hasn’t been able to garner maximum benefit because the process which Heather followed wasn’t completed.
Heather followed a specific pattern in teaching and wasn’t able to answer all the questions which were posted to her made the class doubt her knowledge and skills. Apart from it Heather was unapproachable after the classes didn’t solve the different doubts that the class had. This resulted in a situation where the class wasn’t able to understand the entire training program correctly and had doubts in their mind which was not answered.
The overall result was doubt which were unaddressed by Heather. The case further highlights that Heather lacked procedural knowledge as she had the required knowledge regarding training but wasn’t able to determine the process through which training will be provided. Heather has the required knowledge in the field of training but wasn’t able to contribute positively by imparting the required knowledge through the correct path (Uluoglu, 2000). This resulted in a situation where despite having the required knowledge Heather wasn’t able to impart those.
This will require that Heather looks towards filling the gap which she has in regard to the procedural knowledge and needs to develop a path or way through which better education is imparted to the class. Remedy to perform betterThe performance can be improved if Heather looks towards focusing on the procedural knowledge aspect which will help to determine the path through which knowledge will be passed. This will require that Heather becomes more open and responds to the different questions in a more positive manner.
On the fore front Heather will have to shed her old philosophy and thinking and has to look towards answering all the difficulties that the class has. The fact that Heather has the required knowledge in the relevant field will ensure that she will be able to handle the difficult situations in the most positive manner but needs to bring around a change in outlook (Anthony, 1998).