Essays on Training and Development Strategy of Maples Company Case Study

Tags: Sales
Download full paperFile format: .doc, available for editing

The paper "Training and Development Strategy of Maples Company" is a great example of a management case study.   Maples is a retail organization which specializes in quality fashion made in Britain. The organization focuses on sophisticated consumers with more than one hundred stores across the United Kingdom. The organization is undergoing a drive for expansion into high-quality food retail industry and a drive to sell more goods through the internet. The company thus wants to recruit a Sales Director who will make these plans a success. The candidate will be reporting to the Senior Manager and should have strong interpersonal skills and teamwork. The candidate will be required to develop strategies on production of high-quality retail food which is acceptable in high-end food industry, developing a mechanism of online marketing and purchasing and overseeing the training and development of the current sales team to equip them with necessary skills and knowledge for selling the new products and making adequate use of the new sales service. Key accountabilities Customers Responsible for the execution of the complete customer service cycle for engagements including attending client meetings and finalizing communications Developing meaningful relationships and providing customer service that exceeds client expectations Being proactive in responding to customer feedback as a priority and meeting them effectively Markets Identifies opportunities to provide new and existing customers with quality service in line with the company’ s strategy Strategically placing the company’ s products online and facilitating the online purchase Develops online purchasing platform and ensures the mode of payment is highly effective and error-free Develops a platform on the internet through which new customers can get to know about the products so as to expand the company’ s market share People Demonstrate commitment to the highest technical professional excellence for self and team Contribute to developing a knowledge-sharing culture and invests in the learning and development of themselves and others Provides constructive and supportive performance feedback to team members in an open, direct manner, completing evaluations for team members in accordance with firm policy Provide effective supervision, coaching and mentoring while on the job and through formal coaching arrangements Responsibilities Taking client orders on how they want their final products to be like Working on these concerns and liaising with the customers to communicate the progress of the work by keeping the constant flow of information Organizing, preparing agendas for, attending and taking minutes of board meetings and annual general meetings Developing an online marketing platform where the clients would be able to learn about the company products Developing and maintaining an effective online purchasing platform where customers can place orders and make payments Initiating and overseeing the training of the existing company staff in line with the strategies put up by the management Ensure the success of the new products and operations developed by the company by adopting necessary strategies Qualifications Bachelor degree in Sales and Marketing from a reputable institution of higher learning Five to seven years’ experience working on a senior management position or related field Must have computer skills especially on online marketing and purchase Must have prior experience in sales and customer engagement practices Strong business acumen with the ability to identify new clients and business opportunities Strong communication and interpersonal skills

Download full paperFile format: .doc, available for editing
Contact Us