The paper "Three Typical Customers’ Needs and Service Expectations" is a perfect example of a management assignment. Customer expectation is the mental target for the service/predict standards. This will entail the appraisal of accessibility, standardization, reliability, timeliness, and correctness and user-friendly interface. Dynamic Performance Expectations Dynamic performance expectation concerns the manner to which the product or service is anticipated to change over time. Dynamic anticipation might concern the change in support, product or service required to meet future business or make use of the environment. This might aid in producing static performance anticipation as new customers or system needs develops and become more static (Dagwell, 2011). Technological Expectations The technological expectations centers on the changing situation of the product category.
The product constantly changes which leads to high expectation of the new features. The company puts more efforts to restrict the capacity of the consumer to switch to a new product, have marketed rates plans with high cancellations, the penalty for switching the companies. Built with open-minded upgrade plans for the product they provide. The presence of low profile product will change the technology anticipation and also the static and dynamic performance anticipation of the product.
These highly engaging products are not merely features based but raise anticipation that improves insight of status, ego and self-image and might even suggest a feeling of separations and doubt when the product is not accessible (Drischel, 2003). B. some specific actions the company can take to retain its goal of "focus on the customer The best option of how the company can retain its customer has it grows is to control the experience of the customers. Communication cannot stop when the sales are made to the customer.
It is important that organization centers on dispatching the communication team throughout the lifecycle of the customers since, in the current business world, it is hard to place reliance on the service or repair in order to hold on to the customers. The technology permits the adoption of customer lifecycle management methodology in a very efficient manner. Individual customers develop URL that is effective for automation of this kind of communication. With the use of business policies, you may develop an appropriate association by tailoring the content for every customer.
An organization that learns how to mix the power of the online globe and their client’ s data to own the clients association depicts a very high customer retention rate s the business expands (Fabozzi, 2014). Furthermore, there is needed to show loyalty to their workers as the business expands. Companies that treat their workers with respect provide them with appropriate tools for doing their work and constantly demonstrate that they are recognized which in turn will lead to improved and sufficient workforce that will go miles for the customers they provide services to.
Not contented, frustrated employees depict small justification to put in the effort. Where workers are not appreciated in the work tends to drug and customers are depicted to be just part of the daily crush. Question two Participative budgeting is the kind of budget process where the individual that are impacted by the budget are aggressively engaged in the budget process. This is boot upward methodology to budget creation that are more attainable, unlike the top-down budget process which is imposed by the top-level executives of the company, with least workers involvement.
The participative budget process is ideal for moral and leads to improved efforts by workers to attain what they anticipated in the budget; nevertheless, a wholly participative budget does not assume a high-level plan in the budget creations and the manner to which their individual divisions fit into the directions (Drischel, 2003).
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