BUSINESS CONTINUITY MANAGEMENT FOR BLUE LIGHTS IN THE UK AND HOW IT APPLIES TO UNITED ARAB EMIRATES RESILIENCEIntroductionThe concerns of this study incorporated business continuity management for the Blue Lights Services in the UK and the same principles apply to the contemporary United Arab Emirates resilience. The Middle East has impressed the international business sector with its strategic placement in the Middle East and having a fast paced economic growth (Sidani and Gardner 2000). Precisely, the United Arab Emirates is today among the fastest growing economy countries in the Middle East.
In the 1970’s UAE was one of the least developed countries of the world and yet, today UAE has attained an income level similar to that of some developed countries. The question therefore is whether the effective application of business continuity management (BCM) in UK’s blue lights services can be replicated in this emerging economy market. Research Aims and ObjectivesThe 4 main aims include: To establish whether BCM is practiced in UAE’s Blue Lights ServicesThe preference, duration and benefits of such practiceInvestigate general public’s awareness of BCM practicesDetermine contemporary effectiveness of blue lights services in UAE as compared to UK’s practiceThe 5 main objectives include: To determine local blue lights services manager’s awareness and use of business continuity management Viability of an adoption of business continuity management on UAE’s blue lights services Establish challenges faced by blue lights services practices currently in UAEEstablish consumers/ public awareness of BCM practices in l blue lights services and its adoption of the same in UAETo recommend measures for UAE’s BCM adoption based on the listed benefits of BCM in enhancing effectiveness in blue light services Literature ReviewBusiness Continuity Management has been defined as a management method that ensures there is continuity in the running and provision of services and operations in general.
Davis Logic (2006) further describes BCM as a continuous process that contains many different yet harmonizing elements. Hiles and Barnes (2007) list down these elements as emergency management and response, accident prevention, crisis management, business impact analysis, mitigation planning, contingency planning, safety and security, project management, quality control, risk control, risk financing and insurance, computer security, information security, business recovery, disaster recovery and business resumption etc. Continuity planning ensures that all these processes are used together to produce a full continuity plan (Hiles and Barnes, 2007). Emergency Management and BCMBusiness Continuity Management is considered to be strongly connected to emergency management (Waugh, 2000).
Waugh (2000, p. 3) actually relates BCM as an emergency management, which itself is a managing of risk that ensures businesses cope with and survive the technical and environmental risks or disasters that come aroundEmergency management is part and parcel of BCM in blue light services simply because the services offered by these sectors are emergency themselves, ranging from fires to hospital deliveries (ambulances) etc.
Local Blue Lights Manager’s awareness of BCMPie chart showing the level of awareness in terms of percentage of the managers concerning five key business continuity management principles