Experience in HospitalityThe motivating factors behind people seeking for pleasurable activities are in the desire to obtain a memorable experience. They often look for unique life changing situations that turned around their consumptive motivations. The dynamism in travelers’ needs and wants has compelled many hotels and holiday makers to gain experiences of a lifetime (Economist Intelligence Unit, 2005). The need for recreation and relaxation is often seen as a season of transformation. They perceive instances where the physical and mental health of an individual is restored and rejuvenated. Many find it as a time to relieve the psychological stresses arising from stressful work patterns.
For instance, the experiences that prevailed in the distant past were visits by people to spa waters to obtain health rejuvenation (Cassée & Reuland, 2003). However, current experiences show that the people prefer visiting island resorts or health farms to get quiet time and to rid their bodies of impurities and blockages resulting from stresses. In this regard the hotels offer; saunas, gyms, yoga, swimming pools and other services to their customers in line with the experiences they will gain from such services.
It is common for people to travel away from the routines and stresses of their work places to rekindle their lost flames, get meaning to life and create diversion to boredom. They no longer find happiness in what they do and therefore need a temporary refuge to drop their burdens. The current trend in the work place is full of automation and functionalism hence the monotony and loss of nature. Motivated people travel much often to escape dehumanizing and mechanizing effects of current lifestyles where life is essentially less orderly and less hectic (Dittmer & Griffin, 2002). There are classes of people who prefer experiencing change through doings things that are contrary to their ordinary activities.
It is often not conceived for people to go on holidays to perform the very routine duties they have been experiencing all along. Commodification of tourism helps a lot in the creation of mundane environments where tourists or guests seek out of the ordinary experiences. There is also a growing trend of ritual inversion where people on holidays create their own rules and meanings of common behavior (Chappell, 2000).
For instance, American tourists would want to experience the opposite of what they live for. Rich American tourists can go for holidays to engage in peasant life of hardships and discomfort while the poor class would live like queens and kings. Pseudo-environments have been made to cushion the American tourists of the realities where they can find similar facilities like those available at home. The hospitality industry of the present day has thrived in raising expectations and fantasies through memorable experiences.
The expectations created by the media reinforce and sustains the experiences that people would like to have or find (Brotherton & Wood 2009). Hospitality: Comparing the Past and Present The commonalities in the present day hospitality context are attributed to the definitions of host and guest in the past. They had similar usage previously. At present, the host means multitude, consecrated bread used for communion as someone who receives guests. Similar applications were to hotels, lodges in the past as it is today (Go & Pine, 2002). There was apparent fear of strangers in the past which was regarded by the hosts as sacred, powerful, malevolent and supernatural beings in disguise.
This made hospitality and hostility as inseparable since strangers were treated with hostility, rejection and expulsion. The same case applies to the present where strangers are still treated with suspicion and hostility. The past ‘strangers’ were treated without mercy and understanding but today’s visitor is tolerated. Some strangers can have hostile attitudes and behaviors of which the present day host must endure. Hospitality was also seen as a symbolic bond where strangers could share food, security and shelter in return of trust still applies today.