The paper 'Project Progress Report with Recommendations for the Project of Merging Two Separate Client Services Teams into One" is a good example of management coursework. The project that is discussed in this report is about the merging of two teams at my place of work. I work in a multinational organization which provides a wide range of services to corporate clients. The organization has several offices spread in different regions of the world. The offices serve as the focal points for the operations of the organization in the specific areas in which it operates.
Our clients are mainly small and medium-sized enterprises (SMEs) who operate in diverse industries in different regions of the world. In addition to this, we have a good number of big companies that look for our services. Most of the big companies that we serve usually ask us to help them develop the right strategies that can help them maintain their market shares in different industries or get into new and emerging markets. In the last three weeks, the senior management team at our local office realized that the revenue from our main clients (the big companies) was declining rapidly.
Figures indicated that we had lost over 25% of our revenue from the big multinational corporations. Investigations indicated that most of the multinationals we were serving were reducing their budgets for consultancy services. This means that the companies were deciding to spend less on seeking advisory and consultancy services from us. This was affecting profitability as well as the workflow of the company. As a service company, we were required to respond to this challenge immediately. The management team developed a comprehensive project to address this challenge.
Importantly, the project entailed merging the two teams that were working with the two major multinational clients. For practical purposes, the teams were labeled as Team Orange and Team Green. Team Orange was made up of 7 individuals. All the individuals in the team were involved in client services. Their main work was to handle the needs of the client who was labeled Orange. Similarly, all the six members of Team Green were involved in handling the affairs of the multinational client who was labeled Green.
The scope of the project was detailed. The management team decided that the two teams should merge into one large team that would be composed of 13 people. This meant that the two teams, which were sitting at separate locations, would relocate to a central location. The large team would then have one team leader who would be in charge of all the operations of the team. For this to be achieved, it was decided that it was necessary for the 13 members to go through various bonding activities over a period of about one month.
The bonding activities were supposed to help them to develop interpersonal relationships that are highly important within the context of a team. The second thing that was required to be accomplished was merging the two accounts of the two clients into one. The new account was labeled Account White. All the tasks that were being handled from Client Orange and Client Green were required to be merged into one big account that would be labeled as Account White.
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