The paper “ Measurement of Successful Total Quality Management” is a meaningful example of an essay on management. Total quality management comprises all aspects and efforts implemented by an organization to improve the quality of products and services it offers to customers. Total quality management is conducting operations of the organization according to the laid down standards to ensure there is effective customer feedback as a sign of satisfaction (Alira et al 2005). Due to high competition in the market, many organizations are contemplating how they can gain competitive advantage and one of the strategies applied in the implementation of total quality management.
Through quality management, an organization can offer quality products to meet the customers’ demands hence will be able to attract and retain many customers. This report will focus on Crusty Bakeries Pty Ltd in Sydney which has been the leading supplier of baked products. The company was established in the year 1995 and since then the company has been growing tremendously. However, in recent years since 2006, the organization has been facing challenges in offering quality products and services to customers.
In this regard therefore as the new manager, I will research and write the report on how to implement total quality management, how I will prove to the owner of the organization that I have successfully implemented total quality management and an action plan for implementing total quality management. Implementing Total Quality ManagementIn order for the organization to effectively achieve the implementation of total quality management, there are some aspects that need to be tackled. The first issue to consider is to ensure there is a commitment from the employees.
As the manager, I will develop strategies and policies of TQM which will ensure that the employees are committed to the management of quality in the organization. First, there will be a policy to encourage each employee to work hard towards improving the quality (Lassâ ad et al 2006). This can be achieved through the learning and development of the employees to improve their skills hence they will be committed to improving their performance in all aspects.
Alira, S. Alojzij, S & Ivan, B 2005, A quality management model based on the “deep
Quality concept”, International Journal of Quality & Reliability Management, Vol. 22, No. 3, pp.278 - 302.
Goetsch, D & Davis, S 2010, Introduction to Quality management for SMEs, London, Prentice Hall.
Lassâad, L. Federico, P & Mohamed, L 2006, “Quality management practices and their impact
On performance”, International Journal of Quality & Reliability Management, Vol. 23, No. 6, pp.647 - 669.
Stefan, L 2007, “Quality management and environment: exploring the
Connections”, International Journal of Quality & Reliability Management, Vol. 24, No. 4, p. 347-365
Stefan, L & Yvonne, L 2003, “Quality configurations contingency approach to
Quality management”, International Journal of Quality & Reliability Management, Vol. 20, No 7, pp. 49-62.
Van de, H 2000, “A maintenance model for quality Management”, International Journal of Quality & Reliability Management, Vol. 17, No. 7, pp.730 - 755.
Yusof, S.M & Aspinall, E 2000, ‘Total quality management implementation
Frameworks: comparison and review’, Total Quality Management, Vol.11, No.3,
Yusof S.M & Aspinall, E 2000, ‘A conceptual framework for TQM implementation for
SMEs’, The TQM Magazine, Vol.12, No. 1, pp. 31-36.