quality management Essays Examples - Free Topics and Samples on quality management
Quality ManagementIntroductionQuality management is an approach which seeks to improve the quality of products and services of an organisation in order to meet customer needs or to exceed their expectations. Daft and Lane (2009, p. 554) define quality management as a quality control strategy that emphasises a well-organized and unrelenting pursuit of better quality and reduced costs. Quality management is achieved through implementation of a quality management system in an organisation, which controls ...Read Text
Total Quality Management
Total Quality Management: An Evaluation of GlaxoSmithKline’s StrategiesName: Course:Tutor:Date: Introduction The twenty-first century is characterised with intense global competition where the playing field and the rules of the game have changed. In the purview of this, there is need for businesses to change the way they operate. One of the means by which firms have achieved this is total quality management (TQM). TQM is a philosophy of management that strives to make the best use of all available ...Read Text
Quality Management in CoffeeVille
The paper "Quality Management in CoffeeVille" is a great example of a case study on management. The management of quality customer service is absolutely essential for any organization desiring to succeed amidst increased competition. This calls for the management team to align the organizational goals, vision, and mission with the needs of target customers (Mullins, 2005). In this case, the customer’s voice and focus become of great importance. Unfortunately, most companies or organizations ...Read Text
Operations And Quality Management
Application of Operation Quality Management on Selected CasesIntroductionIn a world of businesses and industries, one important aspect to consider is the quality of products and services they provide, and in which a continuous improvement of quality plays essential role to the success of any company. Providing “quality assurance” in different perspective must be prioritized first and the company must exert extra time and effort because it can also offer great return of investment to the company. ...Read Text
Total Quality Management
The paper "Total Quality Management" is a great example of a report on management. Total Quality Management is a clear description of the organizational behavior and attitude of the company that strives to provide the customers with the best products and services. A good quality product helps the company to add and retain customers. The final consumer is becoming increasingly updated about the rising standards as they have access to a wide range of products and services. Technological advancement ...Read Text
Quality Management And Frameworks
XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxLectureXxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx24th April 2012Part AQuality management frameworkA quality management framework (QMF) is structure or outline that is used as the basic tool used by organizations when addressing complex issues in regard to organizational management systems and sustainability while providing products and services (Burge, Jackson & Tannock 1996, Pp 9). Each organization is ...Read Text
Implementing Total Quality Management
The paper “Implementing Total Quality Management” is a convincing example of a literature review on management. Total quality management is the transition in the management style that targets to continuously add value to customers by continuously improving and designing organizational systems and processes. This paper begins with an introduction to total quality management highlighting the importance and necessity of total quality management. This assignment involves a description ...Read Text
Total Quality Management
TOTAL QUALITY MANAGEMENTIntroductionAttainment of Total Quality is often the goal of traditional manufacturing firms but not all of them succeed despite the enormous effort. Company A is one example how Total Quality can fail after a years of implementation. Although some of the initiatives of Company A were successful, the progress suddenly plateaud due to fatal flaws in Total Quality implementation. The following sections are analysis case study 38 which describes the problems in Total Quality ...Read Text
Quality Management System
The Villa Rosa luxury hotel in Nairobi, one of the Kempinski group of hotels was chosen for this task.
Quality Management Policy: Villa Rosa Kempinski.
Kempinski Villa Rosa seeks to provide the ideal hospitality services that are tailored to customer needs and as such consumer satisfaction is the operating element in this endeavor. The following objectives guide this focus.
To provide high quality, uncompromised services.
To ensure a highly qualified and motivated staff.
To prioritize ...Read Text
Understanding quality management
UNDERSTANDING QUALITY MANAGEMENT By: Presented of Submission]
‘Understanding Quality Management’
Robert Gately states, “People expect good service, but few are willing to give it” (American Psychological Association, 2011). It seems that Gately is talking about service dependant organisations only, but the statement also reflects on other organisations. Everyone expects brilliant services/products to be provided to them. What happens to the ones who are responsible for providing them?
The workforce ...Read Text
Quality Management System - Etihad Airways
The paper 'Quality Management System - Etihad Airways" is a good example of a management case study. In recent years, the business planet has been dominated with the demand for quality products which has since generated the need for quality management systems. The aspect of enhancing quality production entails prioritizing the needs of the customers above all management issues. This implies that a quality management system enables organizations to meet or exceed the needs of the customers (Thorpe ...Read Text
Quality Management - Sony PlayStation 2
The paper "Quality Management - Sony PlayStation 2" is an outstanding example of a management case study. Sony’s products have recently been criticised for their poor quality compared to competitor brands. For instance, Customers have complained about overheating, degradation, wear and tear, unsafe PlayStation 2 manufactured by the company. This report argues that Sony should reconfigure its quality management system, by reviewing its quality management mechanism in a range of its electronics ...Read Text
Quality Management Issues
The paper "Quality Management Issues" Is a great example of a Management Case Study. Warringah Council is a local government area located in the Northern Beaches region of Sydney. The council has various resources such as popular beaches used for swimming and surfing. The council area has a population greater than 144,000. During the quality of life index, Warringah was ranked in the 41st position among the 590 local government areas. The council has a staff of 640 employees with the main aim of ...Read Text
Operations And Quality Management
Question Number 6: A & Z Lettuce ProductsBreak-Even Quantity for the Manual Process:In Break-Even, no profits / LossesOr Total Revenue=Total CostTotal Revenue-Total Cost=0Total Revenue=Total Cost$2.50X=$37,500+$1.75X$2.50X-$1.75X=$37,500$0.75X=$37,500X=$50,000Revenue at the Break-Even Quantity for the Manual Process:Let X be the quantity produced by the A & Z Lettuce ProductsTotal Revenue–Total Cost=Profits / LossesTotal Revenue=Price(Output)Total Revenue=$2.50(X)Total Revenue=$2.50($50,000)Total ...Read Text
Leadership in Total Quality Management
The paper "Leadership in Total Quality Management" is an outstanding example of management coursework. Leadership is critical in maximising the benefits of total quality management in a business. Total quality management is company practices and management philosophy that seeks to harness the material and human resources of a company in a way that is most effective and objective. On the other hand, leadership is the ability of an individual to lead a given team so as to meet a given set ...Read Text
Joses Mexican Restaurant Quality Management
Jose’s Mexican Restaurant – Quality Management
Jose’s Mexican restaurant has been able to recreate a Mexican feel in New England. The restaurant has been well designed and the management has been to a great extent quite effective. The restaurant however has been faced with a few quality issues over the past. Jose’s has been facing several issues with the quality of the raw material that is being used in the kitchen. This has a direct impact on the final product that is being produced ...Read Text
Service Quality Management - Allpress Espresso
The paper "Service Quality Management - Allpress Espresso " is an outstanding example of a business case study. Quality is a motivating force for enhanced competitiveness, greater profitability, and improved customer satisfaction. When it comes to service quality, Chingang (2010) defines it as a study area that describes methods of service delivery to make the service recipient satisfied. Shahin and Janatyan (2011) posit that high-quality service is a service delivery that satisfies or surpasses ...Read Text
Quality Management of Nokia Lumia
The paper 'Quality Management of Nokia Lumia' is a great example of a Management Case Study. It is an apparent fact that mobile technology has played a big role in changing the world. In fact, it has been pointed out that this technology has transformed the world more profoundly and quickly than any other innovation. A recent study cited in Lambeek (2009, p. 1) revealed that adding an extra amount of 10 mobile phones per 100 persons in a country that is typically developing elevates the economic ...Read Text
Strategic Cost Management, Total Quality Management
The paper 'Strategic Cost Management, Total Quality Management" is a perfect example of management coursework. Suppliers have a very significant role to play in ensuring the success of any business. An inappropriate supply may cost the company a lot in terms of delays, supplying low-quality materials and interruption with the normal programming and scheduling of activities within the company. Much of these problems are unanticipated and thus that time taken to handle such cases may be longer ...Read Text
TOTAL QUALITY MANAGEMENT - A Review Of The Importance Of Total Quality Management For A Knitwear
Introduction of the quality GurusFor the past few decades, quality gurus such as Deming, Juran, Crosby, Feigenbaum and Ishikawa have developed several perceptions regarding Total Quality Management, thus making the concept gain significant acceptance all over the world. Their views on total quality management have made a significant impact on today’s world. For instance, Contributionsof quality gurus have not only improved business but also other organizations such as state and national governments, ...Read Text