The paper "Total Quality Management" is a great example of a report on management. Total Quality Management is a clear description of the organizational behavior and attitude of the company that strives to provide the customers with the best products and services. A good quality product helps the company to add and retain customers. The final consumer is becoming increasingly updated about the rising standards as they have access to a wide range of products and services. Technological advancement has crossed geographical limits resulting in more informed consumers. TQM is a perfect method for the reduction of wasteful practices and getting optimum output for the car dealer in Sydney.
TQM can be considered to have four main components namely quality planning, quality control, quality assurance, and quality improvement. This report shows the manner in which TQM will benefit the car dealer in the Eastern suburb of Sydney to provide better services to the customers. The fact that the business environment has become highly competitive and transformed from local to global requires that the car dealer in Sydney becomes active in all fields i. e.
right from the grass-root level to make out maximum profit. This will help to ensure better production and reduced cost thereby benefiting the businessReasons for implementing TQMThere is a different reason which makes it imperative that the car dealer looks towards implementing TQM in their business process. This is due to the following reasonsImproved profits and market share through flexibility and quick answers to market-related opportunities. Increased use of organization resources to attain increased customer satisfaction. Research and comprehend customer requirements and expectations. Communicating the needs of the market to the organization. Measure the customer’ s satisfaction and work in the same direction. Action Plan to implement TQMThe car dealer while looking to implement TQM has to look towards developing the following action plan so that the business is able to manage its resources in a better manner and is able to gain maximum efficiency from the use of the resources.
The steps which the car dealer can look towards using areasThe detailed description of the steps to be followed is asCustomer Focus: The foremost characteristic of quality management is to identify and meet customer needs.
A dissatisfied customer not only harms the current sales but is also a loss of future sales.
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