The paper “ Six Sigma - Impact of Quality Processes and Quality Management Principles Used at Emirates Airline” is a fascinating example of the case study on management. Quality management guarantees improved quality of services and products. Basically, the product quality can be measured based on durability, reliability, and performance. As will be evidenced in the report, quality is a key factor that distinguishes a company from the competitors. The tools of quality management ensure processes and systems change which ultimately leads to improved quality services and products. Methods of quality management like Six Sigma or Total Quality Management (TQM) have a similar objective, delivering a product with superior quality.
Imperatively, quality management is crucial for creating products of superior quality that exceedingly satisfy the customers. As will be discussed in the report, TQM as a business approach intends to offer quality products so as to realize customer satisfaction. In view of this, TQM is a new management philosophy introduced in the Gulf region as well as the United Arab Emirates. In this report, the success factors in implementing TQM in UAE organizations, especially Emirates Airlines are discussed.
Besides that, elements for continuous improvement after implementing TQM were identified; product quality, employee satisfaction, customer satisfaction as well as business process improvement. This report discusses the impact of quality processes as well as quality management principles used at Emirates Airlines and suggests an optimal implementation plan to achieve organizational excellence/stated strategic goals. 1.0 Introduction1.1 Approaches to QualityThe approaches to quality include; TQM, Six Sigma, Continuous Quality Improvement, and Continuous Improvement Process (see Appendix One). The TQM management concept intends to improve quality by guaranteeing internal requirements conformance (Joiner, 2007).
Imperatively, TQM improves customer satisfaction, lessens the inaccuracies generated during the process of service or manufacturing, makes supply chain management more efficient, and make sure the level of training of employees is high.
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