Essays on Total Quality Management Implementation Literature review

Download full paperFile format: .doc, available for editing

The paper "Total Quality Management Implementation" is a good example of a literature review on management The TQM implementation program centers mainly on enhancing the performance of our employees at all levels. Given the nature of the industry and prevailing conditions in the market, it is paramount that HRM strategies be incorporated in TQM. The program will take definitive steps with an evaluation of each step being carried out on its completion. Such evaluation will be continuous to ensure the sustained benefits of TQM in the company. All steps considered in this report are practical and that that they shall be further modified minimally to fit with employee skills and knowledge and organizational culture.

On the other hand, the implementation is not financially catered for and hence will require added funding form the parent company. Specifically, this report adopts eight fundamental concepts of TQM and the four elements that pertain to business performance improvement. These concepts of TQM are vision/plan statement, evaluation, education and training, recognition/rewards, supplier quality management, customer focus, quality system improvement, and leadership. The overall business performance inclusive of strategic business performance, employee satisfaction, product quality, and customer satisfaction, is the final target of TQM as shown by supporting literature.

Such a framework is adopted with the support of existing literature that hypothesizes that TQM implementation plays a major role in employee satisfaction, customer satisfaction, product quality, and strategic business performance. 1.0 Introduction 1.1 Company background Fashion Wearhouse is an apparel stocking department store located in Mackay, Queensland. This is just one of the many apparel department stores under the Fashion Heads Group. In the wake of a decline in sales, the Company is planning to implement some management strategies.

As the manager of Fashion Wearhouse, I am charged with reporting to the Group’ s CEO on the planned implementation of TQM that will see the involvement of 150 employees under me in improving the store's performance. The plan is slated for implementation for January 2010. 1.2 Committal Date: To: The CEO Fashion Heads Group, From: … … … … … … .. Subject: Proposed TQM implementation report   As requested, the following is a report on the implementation of the TQM plan at Fashion Wearhouse, Mackay. 2.0 Literature review There is no standard definition of TQM as various management experts, thinkers and experts have each developed own proposed various definitions, though with significant similarities, each gaining acceptance.

Nevertheless, whichever model is adopted, there is congruence in the results expected in that by implementing TQM, firms can “ improve their competitive abilities and provide strategic advantages in the marketplace” (Zhang, 2000, p. 1). In addition, Rategan (1992) as cited by (Zhang, 2000) says that implementation of TQM also leads to improvements in overall business performance, employee relations, business processes, customer satisfaction, and financial performance. However, the benefits of TQM are not limited to these as the managers are also involved in setting up specific goals of TQM (Hendricks and Singhal, 2000).

They, however, warn that managers should be careful to overestimate the benefits of TQM as their research indicates no correlation between TQM application and short term financial performance of organizations. Nevertheless, when applied effectively, TQM leads to long-term profitability and better stock returns for firms (Hendricks and Singhal, 2000; Zhang, 2000).


Goetsch, D. and Davis, S. (2006). Quality management: introduction to total quality management for production, processing, and services, Sydney: Prentice Hall,

Hendricks, K. & Singhal, V. (2000), Firm characteristics, total quality management, and financial performance, Journal of Operations Management Vol. 238, No. 1, p. 1–17,

Huq, Z. (2005) Managing change: a barrier to TQM implementation in service industries, Managing Service Quality Journal, Vol. 15, No. 5, p. 452-469, Emerald Insight database

Levine and Toffel (2008), Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers, Institute for Research on Labor and Employment Working Paper Series (University of California, Berkeley)

Mersha, T., Sriram, V. & Herron, L. (2009), The impact of TQM implementation in a human service agency, International Journal of Productivity and Quality Management Issue: Vol. 4, No. 1, p. 1-19

Rahman, S. (2002), Leadership and HR Focus in TQM Research in Australia: An Assessment and Agenda, (Online). Available:

Tari J. & Sabater, V. (2006) Human aspects in a quality management context and their effects on performance, International Journal of Human Resource Management, Vol. 17, No. 3, p.484–503

Total Quality Management Master Plan (1990) An Implementation Strategy, GOAL/QPC Research Committee, Research Report No. 90-12-02, (Online). Available:

Vermeulen, W. (1996) TQM in retail departmental grocery and clothing chain stores in South Africa, The TQM Journal, Vol. 8, No. 6, p. 20-23, Emerald insight database

Weisner, R. McDonald, J. & Banham, H. (2007) Australian small and medium sized enterprises (SMEs): A study of high performance management practices, Journal of Management & Organization Vol.13, No.1, p. 227–248

Zhang, Z., (2000) Implementation of Total Quality Management: An Empirical Study of Chinese Manufacturing Firms (Online). Available:

Download full paperFile format: .doc, available for editing
Contact Us