The paper “ Leadership Concepts Vital to Successful Quality Management” is an impressive example of the literature review on management. The increased competition has raised interest in focusing on maximizing firm activities in order to achieve quality goals and to build a continuous improvement. Appleton (1993) describes that quality management includes an integrated approach used by various firms in order to improve a firm’ s capabilities and to attain a competitive advantage. Quality management also involves encouraging a continuous flow of goods and services as well as improvement in the quality of goods produced by a particular firm.
However, ensuring that goods produced are of high quality does not solve all the managerial problems and therefore other aspects should be initiated such as leadership management. This study discusses the leadership concepts used by managers in order to ensure success in quality management implementation. Quality management implementationQuality management implementation deals with the manner in which people manage for future benefits. Ferguson and Robert (2003) suggest that the application of quality management has a wider view than just ensuring that products offered or services meet the customers’ needs.
It instead deals with managing all the human resources and ensuring that all the business processes produce satisfaction to the customers both internally and externally. Implementation of quality management, while linked to effective leadership management, ensures that all activities are conducted in the right way, the right time, and the right people are involved. The foundation of quality management is to ensure that customer-supplier interfaces are satisfied and to achieve these various processes are involved. These include employee commitment to producing quality products, implementation of effective communication systems is also necessary.
This is vital since it ensures the flow of quality information across all the levels of management. The other process involved in quality management implementation is the recognition of the required culture to be used by the organization in order to achieve total quality.
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Armstrong, J. S. (2005). The value of formal planning for strategic decisions. Strategic Management Review, 5(9), pp. 197-199.
Ashmore, G. (2002) Better information means better quality, Journal of Business Strategy. 5(13), pp. 57-60. Philadelphia: Lippincott.
Ferguson, M., & Robert, A. (2003). Service quality: A critical success factor for IS organisations, Information strategy. The Executive’s Journal. 9(1), (pp. 24-27). Canada: Penguin Books.
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Stanly, C. M. (2002). Total quality for a sustainable competitive advantage. Quality Review, 3(6), 4-7.