Quality quotes and responses - Essay Example

Edward Deming once said, “If you do not know how to ask the right question, you discover nothing.” I choose this quote because Mr. Deming was right on target when he emphasized the importance of asking questions. Managers today have to be very detail oriented to ensure an operation runs smoothly. It is important to ask the right questions because it is the only way to learn what is needed to improve a product or solve a problem. Another reason that I choose this quote is because it relates to what I am doing with my father’s small appliance repair business.

In this business it is imperative to ask the customer the right questions to properly assess what is wrong with the appliances. It is hard to make an initial assessment of the potential problem with an appliance if I don’t ask the right questions. Asking the right questions is something that I am learning to do during this course. In the academic world students must learn to ask the right questions during class time in order to take full advantage of the knowledge and capabilities of the professor.

Response: Jessica Navarro The quote you choose by Henry Ford is very insightful. Henry Ford was correct when he stated that quality is something that companies and its employees should seek irrelevant of the fact of the employees being closely monitored or supervised. Customers today expect consumer goods to be of high quality. One of the many virtues of quality is that it increases the market value of the product. I agree with you that Henry Ford is one of most influential figures in American manufacturing history.

Ford has always prided itself it the quality of its vehicles and trucks. I also agree with you that in order to build a successful business companies have to apply sound quality principles throughout the entire manufacturing and supply chain. To create quality managers have to monitor and regulate all aspects of an operation. I like the fact that you provided a historical perspective as far as what Ford had to do in 2003 in order to improve its total quality management. The initiatives the company implemented help the firm improve its quality ranking in the automobile industry.

“Quality assurance is the main pillar of any business” (Totalqualityassuranceservices, 2012). Response: Brandan Doud I completely agree with you that this is a great quote. Ford Corporation is an iconic company that revolutionized the automobile industry. During the first half of the 20th century Ford was the biggest auto manufacturer in the world. Henry Ford realized that the key to success in the automobile industry is to provide a quality product with great reliability. One of the disappointing aspects of the history of the American auto industry is that Ford and the Big 3 lost a lot of market share to Japanese importers such as Honda and Toyota due to the fact that the Japanese autos were of better quality.

I think that Marriot’s 15/5 rule is a great practice that shows a personal touch that customers like. Quality is something that applies to both the manufacturing and service industry. A lot of people think that quality does not apply to the service industry due to the fact that there is no tangible product. This perception is completely wrong since quality is as important and at times more important in the service industry. References Totalqualityassuranceservices.com (2012). The Importance of Quality Assurance.

Retrieved May 31, 2012 from http://www.totalqualityassuranceservices.com/the-importance-of-quality-assurance/