Recruiting a manager for a new department - Essay Example

Recruiting a Manager for a New Department Interview Questions for a New Manager Managerial positions are crucial for ensuring sustainable organizational growth. The Service Division is a department that can shape the future of the organization. It is the point of contact between the firm and the customers and the society. The recruitment body in the organization must come up with suitable questions that help them settle on a suitable candidate with the requisite skills and qualifications (Innes, 2012).

The document proposes questions that can determine if the candidate selected can organize activities, take charge, and get people motivated in the Service Section. Questions that Access Planning Skills of a Candidate The candidate must put in place methods and procedures used to assess the work in an organization, opportunities, and barriers. The questions will gauge the ability and the experience of a candidate in setting goals and objectives to carry out some of the activities that surround the behaviors of both the staff and the clients.

Interview Questions 1. Describe the contingency plan you developed recently for any Project. Was it effective? 2. Is there any time that you were not happy with your project planning skills? Why were you not pleased? 3. How did the above project planning skills enabled you to complete a project ahead of the delivery date? 4. Give any scenarios where you were not pleased with the results of completed project. Why were you not pleased? 5. Have you ever been accountable for any project, which involved any integrated planning effort with another external workforce?

Describe their impacts to the project? Questions that Access Organizing As a manager, mobilization and bring together appropriate resources in an organization such as staff, grants, and finances. This will help in managing multiple activities within an organization to accomplish goals and objectives. Interview Questions 1. Describe any two different projects where you had to manage and how you accomplished the required results. 2. Which kind of work procedures you did put in place, or you adopted to help your team work efficiency? 3. State the times at which you had conflicting ideas over the work done?

How did you solve the conflict? 4. Was there any one time that you have ever left your project work undone to help other teams accomplish their project? If Yes, Why? 5. Effective organization skill is a necessary factor in self-performance. State skills you have learned and applied at work? 6. Do you have any history that shows the ability to organize and maintain a system of records to facilitate your work? Customer Commitment and Service This is the act of meeting the expectations and requirements of internal and external customers.

It is also an act of establishing and maintaining effective relationships with clients to gain their trust and respect. The questions will gauge the interpersonal skills of the candidates. Interview Questions 1. Have you ever had any disagreement with your customers? Describe the kind of disagreement and how did you solved it? 2. Do you keep the customers information secret and how do you use these secrets to meet your customer’s needs? 3. Assume you are a client who has ordered some perishable goods and products from a company.

It has taken long overdue before you get your goods; describe your reactions as a customer towards these? And as a manager of this customer, how will you approach the customer’s grievances? 4. How do would you know and improve your customer’s negative ideas of the company? 5. Is there a time you have ever been faced by a group of customers on a peaceful strike of not have been paid their dues? How did you handle the situation? Evaluation of Motivation Skills These are desires to achieve challenging objectives through effective use of goals setting, high expectations, use of rewards and entices, promotions.

These questions aim to evaluate the interpersonal skills of the candidates and the ability of the candidate to influence the staff into achieving the objectives. It also involves identifying the level of communication skills and the overall effectiveness of the Vice President in the Service Section (Innes, 2012). Interview Questions 1. In case you are offered and opportunity in this competitive job; How will you motivate the company staff? 2. Give an example of when you felt you were not able to build motivation in your fellow staff mates and how did you handle it? 3. What do you understand by the term motivation?

At what time do you motivate your staff? What are the reasons for motivating your staff? 4. Describe precisely how you would know if the staff and clients are motivated? References Innes, J. (2012). The interview question & answer book. Harlow: Prentice Hall Business.