ISO 9000 – Research Paper Example
ISO 9000 I.S.O is acronym for International Organization of Standardization, this entity is in place on international level and it has a broad range which covers fields like businesses, development sectors, health care, governments etc. The main aim of ISO is to provide guidance and improve the standards in different fields. They provide a platform which is the most suitable and nearest to the customers’ demands and expectations as well as industry rules. Their recommendations and awards are greatly sought after, and serve as bench mark for many organizations at various levels.ISO is a non governmental entity that has around 160 countries under its belt. A technical committee looks into its working and other important decision making aspects (Murphy & Yates, 2009).
IT has number of standards that are specialized for different fields; the list of standards is quite extensive. One of them is ISO 9000.ISO 9000 is a family of several standards that looks into aspects pertaining to the quality management and quality assurance. Its aim is to assist and guide organizations on adopting the principles of successful management and further aims at familiarizing the organizations with international standards in order to improve the quality overall.
The family in itself consists of several sub sections which are:
ISO 9000 in a generic description aims at defining the terms and bringing about the familiarity with the trends and concepts that are essential for achieving excellence. The main aim is to establish acquaintance with the set of requirements for quality (Sower, 2010).
The second section of the family 9001 standard, obliges the organization to fulfill the necessary requirements for maintaining standard and fulfilling the demands of the customers .It addresses all those areas which lead to customer satisfaction .Since it is a known fact that customers play a vital role towards the output of a project and organization, therefore customer satisfaction is of great importance, hence ISO9000 in general and ISO 9001 in particular stresses upon quality improvements. The subsequent standard provides road map for increasing the affectivity and productivity all together and allows addressing all those areas that are either neglected, or areas that are relatively of more importance .Finally, the ISO 9011 standard provides guidelines for transparency in the organization in form of auditing. Auditing helps the organization in number of ways. It allows identification of wastes and unnecessary elements and events that are reducing the productivity.
ISO 9000 standards are widely acclaimed across the world and large number of organizations have adopted their policies and implemented them in their organizational structures. This has been adopted considering the large number of benefits achieved from it.
Slight changes have been observed in recent times in ISO9000 set of rules and these changes stress upon greater contribution and participation of the top management .Further changes stress upon continuous improvement with focus on the customers’ desires and satisfaction.
Few of the salient features of ISO 9000 family include completion driven organization rules, unanimous implementation of quality management, ability to become the market leader and finally a systemic approach towards resolving issues and taking upon the challenges.
All together, 1SO 9000 family provides a perfect recipe for achieving the objectives and standing out amongst the competitors and winning the hearts of customers. The set of rules and guidelines provided are so effective that entire processing becomes very smooth and the creativity and productivity graphs rise up sequentially. In other words, ISO9000 is another word for complete success and customer satisfaction (REGISTRAR, 2012).
Murphy, C., & Yates, J. (2009). The International Organization for Standardization (ISO): global governance through voluntary consensus. Taylor & Francis.
REGISTRAR, P. J. (2012, April 5th). What is ISO 9000? Retrieved from Perry Johnson Registrars: http://www.pjr.com/standards/iso-90012008/benefits-of-iso-9000/
Sower, V. E. (2010). Essentials of Quality with Cases and Experiential Exercises. John Wiley & Sons.