The paper "Codification and Personalization Orientations of Knowledge Management According to Hansen" is an outstanding example of a management literature review. Knowledge management is the process through which knowledge is created, shared, used, and managed in an organization (Sveiby, 2001). It is the process through which the goals of an organisation are achieved by making good use of the acquired knowledge. Information is usually very important in any organisation (O’ Leary, 2002). Handling information within an organisation is part of knowledge management which determines how the organisation will achieve its objectives. There have been different frameworks used to differentiate the various types of knowledge.
According to Massingham (2004), knowledge can either be explicit or tacit. According to Hansen, Nohria and Tierney (1999), codification and personalization are knowledge management strategies that can be used by an organisation for it to be successful. Codification usually focuses on the collection and storage of codified knowledge in electronic databases. The codified knowledge is made available to the organization’ s stakeholders who use it to increase the profitability of the business (Hansen, Nohria, and Tierney, 1999).
It, therefore, refers to explicit and tacit knowledge. In this strategy, knowledge is extracted from an individual, made independent and then used later for other purposes. The knowledge can be useful without the person who came up with it (Massingham, 2004). Personalization, on the other hand, focuses on encouraging individuals to share information and knowledge directly. Here there is a dialogue between different individuals for the knowledge to be passed from one person to another (Sveiby, 2001). Electronic devices have fewer roles to play in personalization, but they are usually responsible for communication.
This paper will analyse the codification and personalization orientations of knowledge management according to Hansen, Nohria, and Tiemey. Characteristics of codification knowledge management initiative Knowledge management processes usually transform information as well as data into valuable and useful knowledge. While using codification orientation in an organisation, there is a codification of knowledge that is kept in a database for future reference (Sveiby, 2001). The stored information can be retrieved and used again by other stakeholders in the organisation regardless of time.
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