Essays on Service Operations Management - American Global Logistics Company Case Study

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The paper 'Service Operations Management - American Global Logistics Company " is a good example of a management case study. American Global Logistics Company is one of the best performing logistic companies in the world. It is an international organization with its headquarters based in the US (American Global Logistics Company 2013). Despite high competition from other logistic firms, American Global Logistics Company has been able to be among the leaders in the market. The company offers a variety of services. The strategies put in place by the company are unique from those of the competitors thus it has gained a competitive advantage.

This report will discuss the services provided by the company, the operational structure of the company challenges faced by the operation managers and the consumer perspectives about the company. Services provided by the company American Global logistics Company offers a variety of services to customers. Among the services offered include the following; firstly, the company provides air transport (American Global Logistics Company 2013). Air transport is among the core channels of transporting products to customers. The time involved in the supply chain is reduced because air transport is faster.

Therefore, air transport helps to manage inventory better as it helps to reduce the amount of cargo in the store. Another service provided by the American Global and Logistics Company is Ocean transport. The company provides a variety of transportation channels to suit the needs of different customers. Ocean transport provides customers with secure truckloads when they are needed. Priority is given to customers and their requirements while freight handling is the competency of the company. Inventory management problems are also minimized because of the availability of different modes of transport.

The advantage of ocean transport is that it can handle huge loads of cargo and it is relatively cheap compared to air transport (American Global Logistics Company 2013).


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