Essays on Service Operations Management Tools and Skills Assignment

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The paper "Service Operations Management Tools and Skills" is an outstanding example of an essay on management. The first part of the paper seeks to understand tourism from the perspective of leisure, defining, and interpreting it in the current society’ s view. Making readers understand the needs of tourism and its collaboration with other industries. The major industries affiliated to tourism are the travel and hotel industries. The second part of the paper identifies trends in tourism from a social perspective. These trends include cultural tourism, festive tourism, urban and rural tourism. Identifying dominant players in this industry is also important as we benchmark our services on their performance and look for gaps to fill.

The paper also tackles service delivery and customization of services offering reasons why there is room for improvement in this industry. I identified major stakeholders in the tourism industry and their importance to an upcoming company with an interest in the hospitality industry. The final part explains customer satisfaction, needs, behavior, in relation to employee competence and management strategies. Understanding the changing customer preferences and behavior is a key tool for effective customer management.

We should also understand our customer’ s buying behavior and culture in order to maximize their buying ability. Employees and customers are very important to a business and especially in this industry. There must be systems to manage both and a working plan to attract and retain them. Employee selection, training, and motivation are the key areas all managers should look into to effectively manage them. Introduction The world is globally a beautiful place to live in. We are born, live, and die, and in the process, meet people from different parts of the world.

Moving from one geographical place to another, it is sometimes difficult to notice that we are exploring the world without much choice. Traveling for leisure is important to break the monotony of our daily routine lifestyle. People move out and about for different reasons among them visit friends and family, business trips, educational trips, and at times, for tours. Tourism can, therefore, be defined as traveling for leisure and exploration. To systematize our vision of tourism, we look at the leisure part of tourism, and its industrial dimension, especially at improving people’ s lives.

This paper will, therefore, present the tourism industry in its different dimensions. It is written in parts in order to facilitate an easy understanding of the industry. Service operations can be characterized according to their level of contact or interaction with customers, their labor intensity, the extent of customization, and degree of interaction. Leisure and tourism The above two are so intertwined; it’ s almost impossible to talk about one, without referring to the other. Leisure is independent of tourism in that you can have it without moving an inch.

Leisure time is free time when someone does what he /she pleases. This can range from sleeping, chatting, doing pleasurable activities, or touring. Touring has to do with movement. Importance of tourism This is limitless, just as its scope and involvement in our daily lives. Tourism helps us gain knowledge through experience. We see and experience things on a real basis. This acts as a motivation and a form of relaxation. Tourism also plays a big role in the economy as it gives government revenues through its taxation, offers job opportunities to locals, and enhancement of culture and lifestyle.

Tourism is quite a competitive industry because people are always looking for fun and willing to learn new things. The world is a big place and there is no end to it. There are big airlines and hotels that are already in this industry these include American express, Finn air, Virgin Atlantic, etc (Sethi, 1999, pp. 42).


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John Wiley & sons.

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Sethi P, 1999, Handbook of Sustainable Tourism, Anmol Publications PVT.LTD,

Sharma K.K, 1998, New Dimensions in Tourism and H. Industry, Sarup & sons.

Swarbrooke J & Horner S, 2003, Consumer Behaviour in Tourism, Butterworth-Heinemann.

Weirrmair K & Mathias C, 2004, the tourism and leisure industry: shaping the future, New

York: Routledge.

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