IntroductionHuman Resource Development has been defined to mean the process by which employees in an organization are helped to develop their personal and interpersonal skills as well as their organizational skills, the knowledge they require in this and equipping them with the necessary abilities(Susan 2010). It can include opportunities like employee training, programs dealing with the development of careers management programs and organizational development. It majorly focuses on all aspects of developing a very effective workforce at the workplace so that the organization can meet and accomplish their goals of good service to customers. It bears different approaches.
It can be formal, like in a classroom setting, a course offered in the college or in an organization that has put in place strategies to improve the skills and the general organizational performance of its employees. It can also be informal in nature. This particularly takes the form of coaching of the employees by a manager. At the Finnish Book Store, it has taken the informal approach. The online program introduced is to be facilitated by a coach in all the individual stores in the Finnish Book Store chain.
The role of the coach is to primarily assist the participants in simulating and evaluating their own personal experiences so that they can construct individual understandings before discussing them with their colleagues and later finalizing the program over the intranet. The program is based at imparting skills to the participants and engaging them in solving real world sales situations. According to Taggar and Thornhill (2002), human resource development involves a way in which the relationships between human resources and strategy were forged. The Simulation Online Training Program at Finnish Book StoreStrategic human resource development programs play a major role in the running and success of an institution.
Generally, it contributes to the attainment of organizational skills, the specific knowledge and skills required for it to maintain a sustainable competitive advantage (Saks, Taggar and Haccoun 2002). Thus when the Finnish Book Store enrolls such a program, it creates the opportunity to gain such knowledge and skills required for the best service of the customers. The program will help a great deal in the success of the organizational growth as well as its advancement in services to the customers.
The organization is able to accomplish and achieve quality training for the employees if the program is able to produce successful results. The training will also add value and credibility to the performance of the employees and the delivery of services to the customers. It also contributes heavily in providing effective solutions to many business problems that arise at the workplace. Ways of Assessing the Development Needs of their StaffTo investigate and identify the needs of the Finnish Book Store staff is an important and most crucial pre-stage in the human resource development training program.
It is a strategy that is used for the analysis and the assessment of the specific skills of the employees so as to identify the performance of the respective employees, their skills knowledge and abilities needed for the workforce to meet the professional requirements. The assessment helps to direct resources in areas that require the greatest demand.