Essays on SISP behind the Qantas Operation Case Study

Download full paperFile format: .doc, available for editing

The paper "SISP behind the Qantas Operation" is a perfect example of a business case study. The restructuring of the technological operations at the Qantas airline came against a backdrop of technological operations which affect operation undertaken by the airline. Technology is required in sorting out freight and looking into the issue of passengers who fly quite a lot with the carrier. The restructuring enabled change for the better to be implemented faster as the company was able to note the weak areas relating to outsourcing. The restructuring enabled the specialists in I. T to be taken to the department where their services were required the most.

The restructuring was partly informed by the complexity of the old system. The company realized that it received data from different sources which meant that a lot of time would be spent reconciling the disjointed data. This resulted in a lot of inconsistency as far as reporting on the business was concerned. The airline initially installed an application for project management with the aim of enabling the company to determine which projects ranked higher than others.

Having one source of all the relevant information enabled the company to have a clear view of all the operations. Having the information centralized meant that it was possible to determine what information would be relevant to projects which were vital for either the domestic market or the international market. With the current arrangement, Qantas realized that it has been able to have its I. T related expenses being more meaningful to the business goals. Every information on any project by the company is stored in a central place and it is easier to track the level at which any project is. Introduction Qantas Airways Limited is an Australian national airline.

Qantas is based in the state of New South Wales specifically in the city of Sydney (Ward & Peppard 2002 p. 203). It happens to be the largest airline in Australia and is in the record as being among the airlines that have been operated continuously for the longest period of time in the world. In the month of July 2012, Qantas made a decision to divide its international and domestic operations.


Ajith , M & Srikanth B, 2010,’Interoperability and Open Travel Alliance standards: strategic perspectives’, International Journal of Contemporary Hospitality Management, Vol. 22, no.7, pp. 1010 – 1032.

Cassidy, A, 1998, ‘A practical guide to information systems strategic planning’, Boca Raton, Fla, St. Lucie Press.

de Man, A, Roijakkers, N & Graauw H, 2010, ‘Managing dynamics through robust alliance governance structures: The case of KLM and Northwest Airlines’, European Management Journal, vol.28, no.3, pp 171-181.

Galliers, RD., & Leidner, D E, 2004, ‘Strategic information management: challenges and strategies in managing information systems,’ Amsterdam [u.a.], Elsevier Butterworth-Heinemann.

Gwo-Guang L & Rong-Ji B, 2003,’Organizational mechanisms for successful IS/IT strategic planning in the digital era’, Management Decision, Vol. 41, no.1, pp. 32 – 42.

Hazledine, T, 2010, ‘Oligopoly price discrimination with many prices’, Economics Letters, vol 109, no.3, pp 150- 153.

King, WR, 2009, ‘Planning for information systems’, Armonk, N.Y., M. E. Sharpe.

Natasa C, Daniel JC, Pearl B, 2010, ‘An examination of the transactional relationship between online travel agencies, travel meta sites, and suppliers’, International Journal of Contemporary Hospitality Management, Vol. 22, no.7, pp. 1048 – 1062.

Shamra M 2012, ‘Qantas tech operations flying along’, retrieved from

Simon R, & Christine F, 1994,’Strategic Information Systems Planning: Its Adoption and Use’, Information Management & Computer Security, Vol. 2 no.1, pp. 12 – 17.

Ward, J, & Peppard, J, 2002, ‘Strategic planning for information systems’, Chichester, West Sussex, England, J. Wiley.

Download full paperFile format: .doc, available for editing
Contact Us