The paper "String For Quality Improvement" is a perfect example of a Management Case Study. Total quality management (TQM) can be defined as a structured and comprehensive approach to the management of organizations this is aimed at improving the quality of the services and products through continued refinements in response to the continuous customer feedback. Total quality management has been used by the organization in order to create customer satisfaction, attract more customers to the organization hence increasing the profitability of the organization (Mukherjee, 2010). TQM uses various philosophies like service improvement, employee empowerment, and product design.
TQM has been adopted by other western companies after its successful implementation in Japan in the late 1980s and early 1990s. Ritz Carlton offers the best case study on how the management has offered quality services to their clients through total quality management (Mukherjee, 2010). There are negatives to TQM like costs of implementing the program, resistance to change by some threatened members of the organization and the failure by the TQM to yield the desired goals of the organization (Mukherjee, 2010). Total Quality Management Introduction The report is about a competitive advantage that is sustained in the hotel industry.
The industry has shifted focus to the product and service quality. It is worth noting however that the achievement of the quality but on low cost is an elusive target in the industry. The hotel industry has adopted the total quality management in order to drive quality improvement that has emerged as a goal that is nationally recognized. The end goal of the report is to look at total quality management as a way of enhancing service quality in organizations and the industry.
The report uses Ritz Carlton as a case study Total Quality Management Total quality management (TQM) can be defined as a structured and comprehensive approach to the management of organizations this is aimed at improving the quality of the services and products through continued refinements in response to the continuous customer feedback. The total quality management was initially started in the manufacturing sector but has since then been adopted in all sectors including the service industry. TQM Philosophies The philosophies of TQM that will be used include continuous improvement. This philosophy is intended never to have an ending improvement in the products and services of the organization.
Second is employee empowerment, in this case, the employees will be expected to seek out, come up with problems facing the organization and take corrective measures on the areas that need quality. The third is product design, there is a need that the products are designed to meet the expectations of customers. And lastly is the managing supplier quality. Brief History of TQM In the late 1980s and early 1990s, new and better quality management began. This was referred to as total quality management.
As a result of the successful employment of the quality issues in Japan, companies in other western countries come up with their own quality measures (Mukhopadhyay, 2005).
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