Understanding Total Quality ManagementIntroductionUnderstanding the basic concepts of total quality management within organizations is one that includes a variety of information that can be used for business success. By evaluating the basics of total quality management as a principle within businesses, and comprehending the basic information, is also the ability to make sure that the correct formula is used within an organization. One book that provides information on total quality management, and how this influences different areas of a business is “Total Quality Management, ” by Dale Besterfield et al.
Through this book, the different parts of total quality management and how it affects the overall business is evaluated and understood. This not only includes the main philosophies behind TQM, but also provides insight into practical examples that can be used to help businesses achieve overall success. Chapter 1: IntroductionWhen this specific book begins, it offers an introduction to what TQM is and what it means for the functioning of a business. The philosophy of total quality management is to have a well – rounded picture that allows the business to succeed at all levels.
By doing this, it shows that a business can strategically grow and prosper within any environment by paying attention to key factors that influence the success, growth or failure within the organization. The overall picture that is implemented includes angles and perspectives that either cause a business to move towards success or stop it from complete achievement of it's goals. It is from this that the models of total quality management are implemented and the concepts continue to grow to help with organizational success. The introduction to total quality management not only introduces this main ideal, but shows what methods and models need to be used to reach complete business growth.
There are six main areas of total quality management that are introduced throughout the book. These six key concepts is what allows the business to continue to grow and is what provides it with the life force necessary to reach success and to understand what the strengths and weaknesses within the business are for future analysis and continuous change within the business. These are introduced in the main introduction, than are divided into sections throughout the book for a complete understanding and definition of what they mean.
The first concept offered for total quality management is that of customers. This main concept is introduced as not only how customers respond to the external environment, but also what is done within the internal environment to cause the customer satisfaction. This is defined as one of the most important parts of total quality management and business survival, as it is a key to influencing all aspects of the business.
The second main concept of TQM is the ideal of continuous improvement through leadership. This combines with strategic planning and implementation of a business or organization for improvement. The third concept is linked to continuous processes for improvement through strategies and analysis. This includes the capability of strategically implementing procedures within the organization, and creating an environment in which individuals feel that there is the ability to succeed.