Supporting Good Practice in Performance and Reward ManagementActivity A (700 words)Performance management deals with the monitoring and stimulation of critical performance areas and indicators in pursuit of strategic goals and requires that we have an increasingly dynamic and competitive business environment and holistic measurement systems, which helps the company with different aspects influencing its results. This gives the company commitment to quality and prompts it to develop strategic plans which determines how it will deliver quality products and services to consumers. Employees are required to be creative by executing duties efficiently and should always ensure they perform all activities as per schedule and use materials efficiently; this is to guarantee quality products for customers.
Strategic plans are the starting point for each organization to establish top-level agency goals and objectives as well as annual program goals that define how it intends to achieve those goals and demonstrate how it will measure agency and program performance in achieving goals and communicating these strategic plans to employees who are required to help execute them positively so as to enable the organization achieve overall goals.
In pursuit of performance management, all employees and management must be result oriented by defining individual clear missions and desired outcomes and peg this to the organization mission and goals, always measure individual performance to gauge progress as stipulated by the organization structure and use the performance information from the measure attained as a basis for decision making. Three components of performance management are: Communication- there should be proper channels of communication within the organization, which helps to pass across the common message for attaining good performance, rewarding the good performance, and communicating ways of ensuring commitment and consistency in the good results. Accountability for measures- This will ensure that all employees are held accountable for their duties and are required to perform according to or exceed the expectations and this will give consumers standardized and quality products at all times. Employee involvement- This is an important element since employees are the ones who directly contribute to the input, output, outcome, performance, process and every other aspect of the organizational operation, as such employee involvement creates ownership, increases loyalty and commitment which increases accountability.
Main motivators includes having a good reward system (Salary), responsibility, training and recognition which are influenced by having a clear job description, supervision, continuous education and performance appraisal. There is motivation to be in the job and motivation to perform and both of these are important and managers need to understand the impact of these activities as explained by Hertzberg’s two-factor theory of motivation at the work place. It distinguishes satisfiers, which are the main causes for job satisfaction (motivation to perform), from dissatisfiers, which are the main causes for job dissatisfaction (demotivation to remain on the job) when absent.
Hertzberg defines motivators as factors associated with employee wellbeing and include achievement on assigned tasks, recognition, salary increase, good relationship with colleagues and supportive administrative supervision. Maslow’s hierarchy of needs theory gives five hierarchic classes which shows the complexity of human requirements. The basic requirements like food and shelter must be settled followed by need for security and these are the needs to remain satisfied in the future. Security needs are determinants of if one will remain working at the current work place or look for a better satisfying job.
After this, the motivation shift to the social sphere then psychological requirements follow and finally we have self-realization at the top level. According to Maslow, human beings have wants and desires that influence behavior only if unsatisfied and so the organization has the obligation to motivate employees by giving them good salaries, recognition and better working conditions (Government of USA 1).