Essays on Supporting Users : The IT Help Desk Essay

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AbstractManagement of the human resource is one of the most important functions in an organization. Human resources is largely a vital resource in an enterprise and its management is very crucial. Effective staff management entails leadership, staff motivation, training, development, and goal setting for the organization's staff. In addition, the management involves offering supportive services to enable staff carry out their everyday jobs successfully and efficiently. Staff management is crucial for the success of any business in the modern world. Staff recruitment is a process that management should give special attention. The management should ensure that recruitment is based on merit and competence.

Staff training enables an organization to attain business profitability and competitiveness. Training staff and keeping them updated on new inventions and developments is the solution to the success of every organization. Close staff management also entails providing help services to the employees of the organization. Among the supportive services are help desk services which attends to the enquiries of employees in the organization (Blojdijk, 2008, p. 81). The IT section is a very crucial section of a company, hence staffs need close management.

The department allows effective flow of communication, processing, acquisition and storage of information in a company. Management of these staff ensures that organization's communication channel remain open. IntroductionRecruitment can be defined as to the procedure of selecting, employing and retaining employees in companies. Recruitment of qualified IT staff is crucial in the department if the operations are to run smoothly. In this paper, we analyze different techniques that organizations can use to recruit the IT staff. In addition, we discuss the various training and developments processes necessary to improve the performance of the IT staff.

The role of helpdesk for the IT staff is discussed in detail. Moreover, recent trends in recruitment, training and development of the IT staff and helpdesks are highlighted. This paper explores how best to manage IT staff. Literature reviewThe success of an organization can depend on the competence levels of the employees in the company. Good staffs have the ability of developing a company while poor staffs have the ability to make a company lose customers and business. IT department requires people not with just technical expertise but also interpersonal expertise as indicated by Demkin, et-al (2008, p. 65).

The organization needs to know whether to recruit on a permanent basis on full time or part time basis or on a temporary basis. The basis of employment is determined by the duration of the project. If the IT project is to be permanent, then the company should employ permanent staff, however, if the IT project is for a short period of time, it would only be sensible for the organization to employ temporary staff, whose term will end when the project comes to an end. Thousands of companies are employing information technology specialists to work in the IT section of the organizations.

Companies may employ the services of IT service consultants to offer the IT services. This happens when using the services of the consultant is cheaper than establishing an IT department. In this case, the company benefits from these services because it gets rid of the learning curve effects of training new employees. The consultants are already experienced in their areas of specializations, and the company benefits from such.

According to Info Tech employment (2008), it makes economic sense for companies to hire the services of a consultant when the IT project has a short life span.

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