The paper 'Measuring Sustainability in a Service Organization - the Abu Dhabi National Oil Company" is a good example of a management case study. The study was conducted in three different organizations; The Abu Dhabi National Oil Company (ADNOC), Department of Presidential Affairs and Abu Dhabi Municipality. ADNOC is the UAE’ s state-owned oil company and ranks among the top four oil companies in the world. The company was founded in 1973 and distributes and markets petroleum products as well as service both locally and internationally. The Department of Presidential Affairs, on the other hand, is a ministry in UAE’ s government and is tasked with delivering a number of services that range from awarding scholarships to bright students as well as grants and other forms of aid.
The Abu Dhabi Municipality, on the other hand, is tasked with providing the residents of Abu Dhabi with quality services. It was established in 1962 and the services it provides include the provision of high-quality amenities such as roads, bridges and buildings and coming up with policies that seek to improve the quality of life of the city’ s residents. Introduction to the Area of Research: "Measuring Sustainability in a Service Organization" Sustainability has over the recent years become an integral part of many organizations as well as businesses.
Organizations integrate sustainability concepts into their operations in order to ensure that a better community is created for both the current and future generations. In addition to that, sustainable service delivery helps improve an organization’ s bottom line. The triple bottom line defines sustainability in most organizations. The three main areas where organizational sustainability focusses on are environmental performance, economic performance and social performance.
Not only should an organization work towards ensuring the people within and around it prosper economically, but it should also find ways of giving back to society. In addition to that, they should work towards reducing their impact on the environment. Sustainability within an organization can be created only when the leaders within it change their thinking, tackle economic myths as well as take up a holistic and systematic view. The following analyses and measures sustainability in three service organizations, namely the Abu Dhabi National Oil Company (ADNOC), Department of Presidential Affairs and Abu Dhabi Municipality. Summary of Articles As stated earlier, organizational sustainability has become an important concept in the past years.
Environmental, as well as economic concerns, are making most companies and organizations re-look at the way they produce goods and deliver services. Pillania (2012) studies what the future holds for Indian top companies in the areas of green management and sustainability. He points out that major companies in India are recognizing the importance of a sustainable environment and are making plans to ensure that they are in line with future green management and sustainability.
Pillana states that sustainability has over the past years become an integral part of production processes as companies try to resolve the long conflict that has pitted economic production and the environment. His studies found out that most companies are making efforts to become environmentally sustainable, but those that do not pollute the environment have no future plans for green management and sustainability. Environmental sustainability also has an impact on food production. Sarkar and Mondal (2012) study how population growth and food sustainability affect each other.
They also point out various factors that have influenced food sustainability. The factors include slow growth of agriculture as well as the growth of population that has resulted in reduced cultivation areas. The increased population not only reduces the available cultivatable land, but it also results in increased food demand. Sarkar and Mondal conclude that there is an urgent need to improve food production levels.
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