The paper “ The Purpose and Structure of Teams in Tourism and Hospitality” is a pathetic example of the assignment on human resources. The Front Office of our hotel has formed a team to help create a seamless and hustle-free welcoming experience for the hotel guests. The front office is presumably the moment -of-truth area for the paying guests, as it is the place of arrival and first contact with the hotel and the first welcome and check-in experience for the hotel guests. A delayed welcome, misplaced luggage, slow processing of room allocation and payment, misplaced keys, or congestion at reception could have disastrous consequences for the guests' perception of our hotel, and can negatively affect the decision of a guest to be a repeat visitor. Within the hospitality industry, as indeed within any other industry teamwork tends to produce more satisfactory results than individual effort in achieving set goals.
Teamwork is the cooperation among team members to achieve positive outcomes quickly and efficiently, and a team is any group of people who share common values, goals, and information and are headed by a team leader whose power to control team activities may derive from election by team members or maybe an appointee of management.
A team observes behavioral norms by which members conduct themselves to achieve harmony among members, and they may set smart objectives to increase synergy and cohesiveness as they seek to achieve their set goals and meet targets. Since a team is built around the collaborative efforts of a cohesive group sharing a common desire to achieve certain goals, it is imperative that the communication among team members be transparent, team selection is based on real synergy among prospective members, and the agreed team objectives derive from the collective inputs from all team members.
This report seeks to demonstrate the effectiveness of team activities in the Front Office as opposed to the individual effort by exploring the operation of teams within the hospitality and tourism industry.
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