Project BackgroundUK’s largest airport which is also the world’s busiest international airport, Heathrow, has been operational since 1946. It has been handling 60 million passengers and 1.3 million tons of cargo per annum. In the expansion plan, Terminal 5 which has been under construction will be able to increase both its cargo and passenger handling capacity. It is planned that it will be able to 30 million passengers per year, hence increasing its total number of passengers to an estimation of 90 million passengers per annum. According to Milmo (2008) Heathrow Terminal 5 is the most multifaceted construction projects in Europe with good procurement and Supply Chain Management strategies in place.
It is a multidisciplinary project consisting of civil, mechanical, electrical systems, communications and technology contractors over the entire phase of the project (Milmo 2008). The project is aimed to improve the quality in operational level in Heathrow Airport Terminal 5.IntroductionThe Heathrow Terminal 5 project is one of the most ambitious expansions of its kind ever undertaken worldwide, one of the biggest single construction projects ever undertaken in Europe and indeed, the world, and at a cost of £4.3 billion, one of the most expensive undertakings ever embarked upon.
When the expansion was opened, there were serious problems noted in its baggage handling system which simply collapsed for a multitude of reasons on the very first day that the terminal was opened (Milimo 2008). This was a most inauspicious start for a project that had been in the making for over 20 years and which had and has been hailed as an otherwise most successful despite various bottlenecks, issues and pitfalls that had to be overcome along the way.
A project of this size and scope is bound to have some really major challenges – and that is precisely what BAA, who ran this project had to put up with. There are a lot of ways in which a project of this magnitude can overcome these challenges and we address these in this report which looks at a plan for quality changes that would ensure that this project – and others of its kind – is run in the most efficient manner.
Changing management is the process of moving or transitioning individuals, (person), team and firm to aid at a desired future state. It can also be defined as moving from one stage/level to another under control of the management. When approaching the change, several discrepancies/problems are prone to this move of which can be discussed below: Problems to ChangeFailure of IT InfrastructureInformation Technology is the backbone of any company or institution. This is because it acts like the centre of any organ in the company or organization. When there is a failure in the Information Infrastructure, first of all their will be delay of services and production.
Just like the case of Heathrow Airport, the failure of IT infrastructure caused: Communication Barrier within and outside the firm, this will lead total service delay. Information integrity compromised – the data belonging to the firm might inevitably get distorted, modified or even the availability of specific data be interfered with. Production of Service will be hindered due to the fact that a number of activities in the airport are controlled by the Information Technology Systems.
The gadgets that are used will be upgraded to match the required standard as if this is not adhered to, the company will encounter problems in their service and production. Baggage System