Essays on The Changing Nature of Work and Organizations - Customer Service Skills Coursework

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The paper "The Changing Nature of Work and Organizations - Customer Service Skills" is an outstanding example of management coursework.   The world is experiencing increased changes in work and organizations as the post-industrial era continues to develop. One of the main changes in Australia is the decline of manufacturing jobs and an increase in service sector jobs (Frijters & Gregory 2006, p. 210). This has been characterized by what can be referred to as customer service skills. Businesses are increasingly turning to emotional jobs where the emotional approach of providing the service is considered part of the service.

Individuals with the ability to control their own and other’ s feelings are viewed as a core competency for emotional employees in the international effort for competitive advantage by calm, excitement, deference, and even persuasion (Colic-Peisker & Tilbury 2006, p. 205). The following paper aims at using evidence to discuss the statement: The quality of work in the 21st century is getting progressively better for Australian workers. This statement or question seeks to argue that the quality of work in terms of social issues, work-life balance, employment, development, and compensation among others has improved in the current century for Australian employees.

This means that employees in Australia are enjoying their work or the labor market than in earlier centuries. This paper disagrees with the statement that; the quality of work in the 21st century is getting progressively better for Australian workers. The essay will focus on underemployment, immigrant workers in the service sector, unions, policies, and employment regulation to illustrate that the quality of work has not improved in Australia. Numerous changes have occurred in Australia's work or labor context including the increased rise of service sector jobs, reduced working hours, and growth in non-standard and precarious forms of work among others.

Nonetheless, these changes are attributed to numerous factors including increased global migration, globalization, gaps in the labor market, and employer preferences. Nonetheless, these factors and changes have not illustrated any improvement in the quality of work to support that the quality of work has become better for Australian workers.

References

Bahn, S, & Cameron, R 2013, 'Sourcing Specialised Skilled Labour in the Global Arena: A Change in the Way We View Work in Australia?', Australian Bulletin Of Labour, vol. 39, no. 1, pp. 19-41.

Campbell, I 2008, 'Pressing towards Full Employment? The Persistence Of Underemployment In Australia', Journal Of Australian Political Economy, vol. 61, pp. 156-180.

Colic-Peisker, V & Tilbury, F 2006, “Employment niches for recent refugees: Segmented labour market in twenty-first century Australia”, Journal of Refugee Studies, vol. 19 no.2, 203-229.

Frijters, P, & Gregory, R 2006, 'From Golden Age To Golden Age: Australia's ‘Great Leap Forward’?', Economic Record, vol. 82, no. 257, pp. 207-224.

Gupta, D A 2013, “Structural Changes in Australian Labor Market: 21st Century”, International Journal of BRIC Business Research (IJBBR), vol. 2, no. 1, pp. 1-6.

Kostenko, W 2012, 'Australian migration policy change: selecting winners and making losers', Applied Economics Letters, vol. 19, no. 7, pp. 641-644.

Yarrington, L M Townsend, K J & Brown, K A 2007, Models of Engagement: Union Management Relations for the 21st Century.

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