The Debt Capital - Coursework Example

al affiliation Introduction The purpose of any organization is to increase the sales and, therefore, maximize the profits. The organization is, therefore, bound to using all methods and procedures available to achieve this objective. Any strength of structure can be used to gain the advantage of the production situation Sand increase the sales. Organizations spend large amounts of money on research, advertisements and other strategic moves to increase market share and the sales. Investments in market research, in most cases, have proved fruitful, and organizations have ended enjoying large volumes of production and therefore receiving the economies of scale from a new perspective. Most organizations in recent times have experienced a remarkable decline in the sales due to the implementation of unplanned strategies. The plans to be taken by an organization are supposed to be planned for. Quality time should be taken in research and the findings analyzed by a panel of experts. The viability of the project or strategy should, therefore, depend on the results (Bowe, 2007 pg. 65). The research has to be undertaken by a trusted and experienced member of the organization so that wrong results and misleading information is avoided at all costs. Most of the organizations fear getting into research especially while venturing into projects that are presumed to be urgent. Critical projects are the projects that require fast action. Such projects largely require the use of an opportunity that has a potential of passing by if not utilized. The opportunity may be that of a market niche that might get filled by a competing firm if urgent action is not taken. The fact that haste decision-making has to be consequential to the firm cannot be denied, but other factors, however, prove a challenge to proper research and consultations before any decision. Organizations also make hasty decisions without proper research and analysis because such projects may have high capital gains, whose returns reduce with time. However hard organizations may find it in conducting of research before any major or minor decision, it could be the only solution to escape future losses and the possible increase in current liabilities. A proper analysis is, therefore, a guaranteed way of finding out whether the decision is viable or it will lead to losses. This report, therefore, is going to analyze the effects and the results of opening up the inbound call center in Manila, by the organization in question. The group is considering opening up a call center. Before the research, it is important to consider the past performance of the organization in terms of both labor and capital output (Rose, 2011 pg. 82). Analysis of previous labor and capital performance is important in determining the effect of the strategy in question on both capital and labor. Capital and labor are important factors in production and any decision made by an organization should involve the potential effects the decision is going to have on both. Capital in this organization is majorly composed of debt and equity. The debt capital is the part of operating capital that has been borrowed. It is a liability to the organization. The organization has an obligation to pay the debt at some time in the future. The equity capital is always composed of the owners’ equity. The shareholders do not only provide capital to the firm but are also a reliable source of business finance. Therefore before venturing into the project, the shareholders of the organization have to be consulted, and a decision made. Approval by the shareholders is the first step towards implementation of any decision reached. The shareholders only approve a decision that in their view, will maximize their wealth and investment into the firm. After approval by the shareholders, the next step should be taken. Before any strategy, its effects on labor should also be considered. Implementation of any project may either motivate or demotivate the workers. The projects that lead to an increase in the productivity of workers are picked, and the next step towards implementation is taken. In this organization, therefore, the capital over time has been relatively stable, and the workers have been giving their best, judging from their performance. Debt capital is currently at ten percent of the company’s total assets. Financial experts, therefore, advise that a delicate balance should be done to maintain the liquidity ratio in this organization. A pre-research study An organizational feasibility study has been done, and it has been found that opening up the Inbound call center is going to increase the amount of sales in the organization reasonably. The call center will attract more customers and improve the services the organization provides. Customer satisfaction is likely to increase the income the organization makes yearly by ten percent, but the organization is going to be in need of more workers to provide the services. Considering that no new worker is employed, the existing operators will have to increase their working hours by twelve percent. The new location has been strategically chosen to serve the market needs at best. Manila, Philippines has been a target market for the organization for a long time, and this project might be the breakthrough. The team has decided to give the project a time of three years in order to access the effect on input, capital, and labor. The location of the new project in Manila has also been influenced by the decision of the competing firm located in Philippines, to open up a branch in the hometown of the organization in the subject. Strategies by competing firms influence the decisions other firms have to make concerning the production and marketing methods. For the team to stay in the market, it has to take strategic steps and actions to counter that of the competing firms. Since the organization has been contemplating on opening up the inbound call center for three years, the most strategic position has been found to be in Manila, Philippines. Market experts have advised the organization accordingly. The government is also a major key player in the decision of a project location. The government is willing to provide subsidies for all new projects located in this area. Establishment of the project in such an area, therefore, is going to work to the advantage of the organization. The costs of establishing the plan will lower considerably considered for locating the project in any other place. The pre-research study is critical in establishing the success of the project in the study. It is important to compare the situation with the research of the project and the new situation after research has been done. The pre-research study gives the platform for the basis of the research. This, therefore, will be a point from where the research will begin. Research methods In establishing the research methods, it is important to identify the vital aspects of the call center (Rose, 2011 pg. 48). The call center is going to handle necessary communications for the organization. All letters, faxes, mail and social media concerning the organization are going to be passed through the call center. The call center is going to be a valuable resource for the organization, considering that the organization has not had a call center for the past years of existence. The feasibility of the project will be obtained by use of various methods to obtain data. In this research, data will be collected by primary or secondary means. In the research methods, only reliable sources of data will be used in comparison with the facts and figures estimated by the organization. The first research method will be in consideration of firms and organizations that have previously used the inbound call strategy in production. Information experts and survey agents will be sent to the organizations to find more about their financial status and company situation since the inbound call strategy was put in place. More information will be obtained online from the websites of the organizations. An analysis of the place, time and how the project was set up by the organizations has to ensure. The progress of the groups in terms of financial development has to be calculated in this research. Interviews with the workers in the firms of study will also be a method of data collection. The meetings are expected to bring out information such as how the workers situation has improved since the structure was set up. The workers should provide information as accurate as possible, and this can only be ensured by interviewing as many workers as possible. The oral interviews are going to be recorded on tape so that if documents are required, there will be availability. A team of skilled data collectors is going to be dispersed in the field of study, and the information is going to be collected in the most precise manner possible. For the workers that will not be available or will lack time for the oral interview, printed questionnaires will do. The questionnaires will be distributed to ten organizations so that the workers can fill at their own time. Again, the accuracy of the information will be estimated by the most common answer to the questionnaires. The answers to the questionnaires are going to prove helpful to the research in terms of the data needed to identify the effect of the strategy in question to other firms. The members sent to the organizations for firsthand information are also going to be a reliable source. The members will collect information such as the financial records or the financial progress of the organization since the project was implemented. Two groups have already been identified and confirmed to be using the inbound call strategy. The research is therefore mainly going to concentrate on the two organizations until there is enough progress to allow for proceeding outside the region. The data from the groups will help in coming up with viable conclusions based on facts. The second methodology on the viability of the project in the light of language and politeness will be considering the potential employees and workers to the project. The employees should have fluency in the language and natural refinement to handle customers (Dainton, 2004 pg. 37). If there is going to be employment of new employees for the position, certain facts have to be made clear in the gazette notice. The notice should state the specific factors that the new employees should have. The factors should act as a boost to their communication skills. The new employees should have the fluency of language and should communicate in a precise manner. Since it is all about communication, the voice of the potential employees should be polite and convincing. Apart from the language and politeness aspect, the potential workers should have the necessary academic qualifications to handle customers. Experience in this sector is highly recommended so that the employees do not face any new situation in their current job. The research findings to this situation will be obtained by finding out the various aspects of a call center employee. The elements can be found by working with the goals of the organization. Considering the issues of language and politeness, the potential employees should have such characters as fluency in the language and a polite compelling voice. The other option is that the organization is not going to get new workers but post the existing workers in the new positions. The existing workers, however, to be trained to the new positions by training and practice. The research methodology, in this case, is therefore going to be on the existing workers and their responsiveness to change. The workers most responsive to change can take these positions after spending good time and resources on their training and practice. The workers should be trained to perfection in language and politeness to customers. Research findings According to the research carried out in the project, several results have been established. The findings have been based on the research and the data collected. The accuracy of the results is dependent on the accuracy of the data collected (Fairclough, 2006 pg. 86). The data collection methods were dependable to a large extent. The findings of the research therefore as follows: 1. The organization should establish proper training platforms and facilities for the potential workers in the new job capacities. The organization should plan for efficient training of the workers together with the implementation of the program. To boost the productivity of the employees, the employees should be adequately skilled for the job. Training and practice will increase their knowledge in the new field. The training should give particular attention to the language section so that communication is enhanced with the customers. Training and practice should also be applied to the new employees and not only the existing ones, depending on which policy of employment will be used. Care should be taken on the new employees because they can quickly ruin the organization’s public image while working in that delicate sector. Therefore, the research suggests that a certain amount of funds be set aside for the training and practicing of the workers. The organization should ensure that proper training facilities are put in place. The training experts should also be efficient in their jobs for the productivity of the workers will largely depend on how they will be trained. The research also suggests that the training be free of charge to all employees so that biases in terms of the economic level is eliminated. 2. The second finding is that the organization should put in place a system of advanced technological equipment in the call center. The equipment should be able to detect sound waves and calculate their frequency. These systems will show the frequency of the respondent’s sound waves and, therefore, determine measure the politeness henceforth. If the waves increase beyond certain levels, the employee should know they are becoming rude and, therefore, lower their voices to a polite level. The modern equipment will help the organization monitor the politeness of the workers without necessary supervision. The workers should, however, be taught how to use these machines so that efficiency is enhanced. The research findings, therefore, suggest that modern equipment be applied in the implementation of the project. Modern technology will not only improve the outcome of the project but will also increase the productivity of the workers. 3. The organization should encourage the order of the priority to the customers (Dainton, 2004 pg. 74). The policies should be made clear that the workers should treat the customers as the boss, and, therefore, the language used should be clear, precise and respectful. The organization should develop policies to encourage the workers to report cases of vulgar language by the workers. Any rude language should also be reported. The organization then will act on a set of rules that the workers will have to agree upon before commencing work. The institution of disciplinary activities will ensure the workers do not commit offenses with impunity. The research, therefore, suggests that disciplinary measures be put in place to respondents who talk rudely to the customers. Recommendations The findings of the research bring forth several proposals. These results from the subject in study dictate that the organization sets aside a part of capital for training of potential workers for the call center. These funds should be set aside together with the funds for implementation of the project (Ferraro, 2007 pg. 98). The financing committee on the project will, however, meet and decide whether the project is viable with the new capital inclusions. The findings also dictate that the organization puts an additional set of rules for the potential workers in the call center (Barnett, 2008 pg.36). For the workers to put in mind the concept of proper language and politeness, they have to guide by some rules. These rules, however, have to be agreed upon by the workers and the organization before the job is started. The findings mainly major on the financial aspects of the project, as extra finance is going to be required for the additional technological advancement. This will be an investment that will work on the politeness and language of the workers, ensuring quality service delivery in the new venture. Executive summary The organization needs to start up the inbound call center to increase sales and customer support. The organization has drafted possible outcomes of implementing the project. The organization can either employ new workers or deploy the existing workers into the call center. In either way, training of the workers will be required to improve the efficiency of language and politeness. The organization is going to need additional costs towards developing the communication and culture in the call center. The extra expenses will be experienced in the technological advancement of the call center. The organization will also need to draft extra rules to govern the workers in the language and politeness policies. Conclusions According to the findings, the feasibility of the project can be enacted if the budget restrictions in the recommendations are in line with the organizational targets. 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