The paper “ Change Management Project in British Airways” is an exciting example of the case study on management. Change management is common in many corporations. It has been known in different companies for a long time and it is common in organizations that are willing to introduce change into their processes such as work tasks and culture (Wysocki 2010, pp. 23). Change management is defined as a set of processes employed in an organization to ensure that there are considerable changes being implemented in a very systematic, orderly and controlled way to bring about an overall change in an entire organization.
One of the companies that are known to have embraced change management in the past is British Airways. Faced with issues of culture and organization of work resulting from its merger, the airline’ s leadership opted for and completed a change management project. This project revolutionized the company and put it on the track of great success. Currently, it is one of the leading airlines in the UK and the world (Rath 2012). This paper presents a critical review of the change project in British Airways.
The discussion will relate to the organization’ s change management issues to the theory and practice of change management, leadership, and strategy. Principles of ChangeManagers of organizations must bear in mind that different people react in different ways to change. They also need to understand that the fundamental needs of each of the persons must be met. Another principle is that change can bring losses and everyone must be ready to pass through the loss curve Carnall 2002, pp. 56). Managers should also realize that the expectations of all people should be met in a manner that is realistic.
They should also deal with the fears of all the people. Role of management in organizational changeManagers have the responsibility of spotting out those processes and behaviors that do not help the organization and develop new ones that can be more effective in the organization. After the managers have identified the changes they should do estimations of how the changes will impact on the organization and staff. Management should also do an assessment of how employees react to the changes that have been implemented and seek to understand these reactions.
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