The paper 'Organisational Behaviour, Structure and Process of iinet Company" is an outstanding example of a management case study. IINET is the second biggest DSL internet service provider in Australia. It is also a leading challenger in the telecommunications market. The company employs over two thousand inquisitive staff across four countries and supports over one point three million broadband services nationwide. Internet services have become a necessity for many businesses. Majority of business operations are functionless minus the internet. IINET seeks to provide Aussies with a speed reliable connection to the internet. It is a tier-one ISP hence connects to the backbone of the internet.
Services by the company sell to businesses and individuals. Much of company success is attributed to good management. Introduction Efficacy of businesses relies on human behavior. People have dissimilar upbringings, capabilities, attitudes, and ambition levels. The management ensures that the differences are respected and regulated to enhance organizational performance. The management, on another hand, is expected to possess the intellectual capability, system orientation program, interpersonal skills, flexibility, and motivating aspects. A successful business has a developed dependency between the management and the employees.
Each player on his part performs their duty to the best of their capability. The scenario is like a moving vehicle that has many parts that function differently to achieve the main purpose of moving. Managers are at the helm of this dependency. They ensure that every employee plays their part in achieving the business mission and vision. The report gives an outline of the business behavior enforced by IINET CEO David Buckingham, after interviewing him where he offered important insights in relation to his role as a manager. Interview with David Having worked in the profession for some years, David gave the following requirements that are essential for his job.
An appointment was made I managed to get the following marks from him. The position requires an open-minded individual. The person should be time conscious and a good decision-maker. They should be a good audience member and a problem solver. The job requires one to customize the existing resources to achieve excellent results. Day to day operations will give rise to situations that require expertise in solving. The leader should be able to withstand gravity and encourage his staff to better themselves (Aungles, 1991). Human relations skills are essential.
The manager gets the work done through his staff. Oral and written communication should be well defined by the manager. He should be listening, honest and maintain a direct dialogue with the employees. He should be sensitive to the workers and show interest in their non-work demands (Bennet, 1994). David emphasized that his roles included delivering a strong set of results, market-leading customer service, and organic growth. He is tasked with increasing productivity, profitability and extend customer service excellence into new business areas. David Acquaintances’ at the Firm Executive team name Position Greg Bader Chief technology officer David Buckingham Chief financial officer Steve Dalby Chief regulatory officer Sam McDonough Chief Sales and marketing officer Marya Pienaar Chief customer officer name position Michael Smith Non-Executive Chairman David Buckingham Chief Executive Officer Non-Executive Directors Peter JamesDavid GrantLouise McCannPaul McCarneyPatrick O'Sullivan Ben Jenkins Company Secretary Audit & Risk Committee David Grant (Chairman)Michael SmithLouise McCannPatrick O'Sullivan Principal Characteristics of Selected Staff David works closely with the individuals below to ensure the company runs smoothly.
He is conceptual and sees how the various elements of the organization work to keep the wheel moving. Having a good at work relationship with the managerial team trickles down to the staff.
The outcome is a very happy staff, which increases productivity and customer satisfaction. His job necessitates that he responds to urgent situations and make good decisions. The executive report to him. He has a vast knowledge in finance hence guides the finance department. He has two main areas that he focuses on. They include excellent customer service and organic progress.
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