Essays on Organisational Behaviour, Structure and Process of iinet Company Case Study

Download full paperFile format: .doc, available for editing

The paper 'Organisational Behaviour, Structure and Process of iinet Company" is an outstanding example of a management case study.   IINET is the second biggest DSL internet service provider in Australia. It is also a leading challenger in the telecommunications market. The company employs over two thousand inquisitive staff across four countries and supports over one point three million broadband services nationwide. Internet services have become a necessity for many businesses. Majority of business operations are functionless minus the internet. IINET seeks to provide Aussies with a speed reliable connection to the internet. It is a tier-one ISP hence connects to the backbone of the internet.

Services by the company sell to businesses and individuals. Much of company success is attributed to good management. Introduction Efficacy of businesses relies on human behavior. People have dissimilar upbringings, capabilities, attitudes, and ambition levels. The management ensures that the differences are respected and regulated to enhance organizational performance. The management, on another hand, is expected to possess the intellectual capability, system orientation program, interpersonal skills, flexibility, and motivating aspects. A successful business has a developed dependency between the management and the employees.

Each player on his part performs their duty to the best of their capability. The scenario is like a moving vehicle that has many parts that function differently to achieve the main purpose of moving. Managers are at the helm of this dependency. They ensure that every employee plays their part in achieving the business mission and vision. The report gives an outline of the business behavior enforced by IINET CEO David Buckingham, after interviewing him where he offered important insights in relation to his role as a manager. Interview with David Having worked in the profession for some years, David gave the following requirements that are essential for his job.

An appointment was made I managed to get the following marks from him. The position requires an open-minded individual. The person should be time conscious and a good decision-maker. They should be a good audience member and a problem solver. The job requires one to customize the existing resources to achieve excellent results. Day to day operations will give rise to situations that require expertise in solving. The leader should be able to withstand gravity and encourage his staff to better themselves (Aungles, 1991). Human relations skills are essential.

The manager gets the work done through his staff. Oral and written communication should be well defined by the manager. He should be listening, honest and maintain a direct dialogue with the employees. He should be sensitive to the workers and show interest in their non-work demands (Bennet, 1994). David emphasized that his roles included delivering a strong set of results, market-leading customer service, and organic growth. He is tasked with increasing productivity, profitability and extend customer service excellence into new business areas. David Acquaintances’ at the Firm Executive team name Position Greg Bader Chief technology officer David Buckingham Chief financial officer Steve Dalby Chief regulatory officer Sam McDonough Chief Sales and marketing officer Marya Pienaar Chief customer officer   name position Michael Smith Non-Executive Chairman David Buckingham Chief Executive Officer Non-Executive Directors Peter JamesDavid GrantLouise McCannPaul McCarneyPatrick O'Sullivan Ben Jenkins Company Secretary Audit & Risk Committee David Grant (Chairman)Michael SmithLouise McCannPatrick O'Sullivan Principal Characteristics of Selected Staff David works closely with the individuals below to ensure the company runs smoothly.

He is conceptual and sees how the various elements of the organization work to keep the wheel moving. Having a good at work relationship with the managerial team trickles down to the staff.

The outcome is a very happy staff, which increases productivity and customer satisfaction. His job necessitates that he responds to urgent situations and make good decisions. The executive report to him. He has a vast knowledge in finance hence guides the finance department. He has two main areas that he focuses on. They include excellent customer service and organic progress.


ADSL2+ | Broadband Plans with Internet, Phone, Voip & SIM - iiNet. (n.d.). ADSL2+ | Broadband Plans with Internet, Phone, Voip & SIM - iiNet. Retrieved August 19, 2014, from

Aungles, S. B. (1991). Information technology in Australia: transforming organisational structure and culture. Kensington, NSW: New South Wales University Press.

Bennett, R. (1994). Organisational behaviour (2nd ed.). London: Pitman.

Canfield, J., & Switzer, J. (2005). The success principles: how to get from where you are to where you want to be. New York: Harper Resource Book.

Creed, A., & Phillips, P. S. (2011). Organisational behaviour. South Melbourne, Vic.: Oxford University Press.

DeMarco, T., & Lister, T. R. (1987). Peopleware: productive projects and teams. New York, NY: Dorset House Pub. Co..

Duhigg, C. (2012). The power of habit: why we do what we do in life and business. New York: Random House.

Dunphy, D. (1992). Book Reviews : Richard W. Dunford (1992) Organisational Behaviour: An Organisational Analysis Perspective Sydney: Addison Wesley. Asia Pacific Journal of Human Resources, 30(2), 80-82.

Gok, A. (2010). Building blocks of organisational behaviour. Science and Public Policy, 37(4), 311-312.

Hales, C. (1993). Managing through organisation: the management process, forms of organisation, and the work of managers. London: Routledge.

Hall, R. H. (1972). Organizations: structure and process. Englewood Cliffs, N.J.: Prentice-Hall.

iiNet - #1 in Customer Service. (n.d.). iiNet - #1 in Customer Service. Retrieved August 19, 2014, from

Kotter, J. P. (1996). Leading change. Boston, Mass.: Harvard Business School Press.

Robbins, S. P., Millett, B., & Marsh, T. (2004). Organisational behaviour (4th ed.). Frenchs Forest, NSW: Pearson/Prentice Hall.

Tuffield, D. (1975). Organisation behaviour: The use of an organisational analysis for increasing individual and organisational effectiveness. Industrial and Commercial Training, 7(4), 164-166.

Download full paperFile format: .doc, available for editing
Contact Us