The paper "Sexualized Labour in the Contemporary Hospitality Industry" is an outstanding example of a management assignment. Creation of an enjoyable experience refers to ensuring that customers have a holistic and satisfactory enjoyment of hospitality services that they pay for (Class Notes). An enjoyable experience incorporates the emotions and memories that are derived through taste, smell, sound, vision and perception. Provision of an enjoyable experience goes beyond the delivery of service. Service is something which is provided by every hotel for instance. It involves physically delivering the non-tangible aspect of what is being sold.
Provision of experience is on the other hand different as it is mostly about creating a connection. It relates to the way people feel afterwards. It includes the relationships, bonds and positive feelings that will arise from the interaction between the customers and the establishment (Lovelock & Lovelock 2013). One of the senses that will need to be appealed in a hotel is the scent. According to O'Fallon & Rutherford (2011), the human senses of place and sense of smell are closely related. This is the reason why some people will, for instance, appreciate the burning of a scented candle in their rooms.
Having a scented candle can have a special feeling of helping someone to relax and feel like they are at home. Providing customers with such will therefore help. Using fabric softener in washing bed sheets will also help to achieve the same result. The basic idea is to create a pleasant experience while in the facility. Sounds are also a significant component of the experience. In case, for instance, a customer likes music while at home, they may appreciate finding something closely related to what they like listening to at the facility.
Inquiring on whether the music being played appeals to the customer will help to ensure their comfort, considering that they are not likely to say it on their own. Good music helps to relax or work better, and this is the reason why many hotels place iPod docks or other such features in their rooms. Product perception is a major part of the experience. Many people would like to feel that they are in a place which is classy and offers high-quality service and utilities.
Although most people can, for instance, accept and use any bath products that they will be provided with, for instance, some will be repulsed by an impression of cheapness. This is why a number will even carry their hair products or lotions. The business will have to be keen on this. Lastly, sight is what determines enjoyability. Neatness and a pleasant appearance will generate positive feelings and longing to remain or experience the place for a second time. Apart from the architecture and the natural aspect of a location, additional features would include for instance having flowers in rooms.
Fresh flowers will create an element of brightening the place and making it colourful. Investing in the hotel’ s interior design will also assist. Arrangement of tables and the development of themed restaurants and bars will further make the customer experience enjoyable (Medlik 2012).
Barrows, C and Powers, T, 2009, Introduction to the Hospitality Industry, John Wiley & Sons: Hoboken
Cooper, C and Hall, M, 2012, Contemporary Tourism, Greenwood Publishing: Westport
Donnan, H and Magowan, F , 2010, The Anthropology of Sex, Berg: New York
Kozak, M and Andreu, L, 2012, Progress in Tourism Marketing, Routledge: New York
James, S, 2006, Travel & Tourism: Australia, Greenwood Publishing: Westport
Lovelock, B and Lovelock, K, 2013, The Ethics of Tourism: Critical and Applied Perspectives, Routledge: London
Medlik, S, 2012, Tourism and Hospitality in the 21st Century, Routledge: New York
O'Fallon, M and Rutherford, D, 2011, Hotel Management and Operations, Wiley: Hoboken
Queensland Government (2013), Demand for Healthy Foods and Biodegradable Packaging, Retrieved on 14 November 2013 from
Reisinger, Yvette (2009), International Tourism: Cultures and Behavior, Butterworth-Heinemann: London
Varvouzou, Irini and Zasepa, Magdalena (2013), National Cultural Dimensions According to Geert Hofstede and their meaning in Japanese and German Corporate Management. GRIN Verlag: Munich