Essays on Total Quality Management - Toyota Company Case Study

Download full paperFile format: .doc, available for editing

The paper 'Total Quality Management - Toyota Company " is a good example of a management case study. The organization I have chosen in the process of evaluating the benchmarking process is the Toyota Company. Toyota Company has managed to make its operations competitive in the market by meeting the needs of the customers. Toyota Company has been operating in the automobile industry that has been experiencing a high level of competition making benchmarking necessary (Anand and Kodali, 2008). Benchmarking can be defined as the process that involves the identification of the highest level standards of processes, services, and products.

The primary objective of benchmarking is to guarantee improvements in the production process. This can entail looking for the best practices that Toyota Company can employ in making its products competitive in the industry. Benchmarking is critical to the improvement of the service delivery of the Toyota Company because the organization can be in a position to keep pace with the industry trend. Besides, the management of the Toyota Company can compare its operations with those of the competitors in the industry.

The services and products of the company can be improved based on those of the major competitors and the organizations that are considered innovative in produce designing (Dolan and Moré , 2002). This report evaluates the reasons that can make Toyota a company interested in the benchmark process, steps in the implementation process and challenges that are likely to be experienced. Lastly, recommendations are provided that are necessary for mitigating difficulties and risks faced by the organization. Reasons for benchmarking The Toyota Company has various reasons that would make the organization interested in the benchmarking processes.

Considering the high competition in the automobile industry, the management of Toyota Company can be interested in benchmarking its practices to achieve competitive advantages in the market. Also, the increased need for meeting the needs of the customers benchmarking can be critical for Toyota Company to achieve competitiveness through meeting customer needs.


Anand, G. and Kodali, R., 2008. Benchmarking the benchmarking models. Benchmarking: An International Journal, 15(3), pp.257-291.

Dolan, E.D. and Moré, J.J., 2002. Benchmarking optimization software with performance profiles. Mathematical programming, 91(2), pp.201-213.

Doll, W.J., Deng, X. and Scazzero, J.A., 2003. A process for post-implementation IT benchmarking. Information & Management, 41(2), pp.199-212.

Donthu, N., Hershberger, E.K. and Osmonbekov, T., 2005. Benchmarking marketing productivity using data envelopment analysis. Journal of Business Research, 58(11), pp.1474-1482.

Gilleard, J.D. and Wong Yat-lung, P., 2004. Benchmarking facility management: applying analytic hierarchy process. Facilities, 22(1/2), pp.19-25.

Gleich, R., Motwani, J. and Wald, A., 2008. Process benchmarking: a new tool to improve the performance of overhead areas. Benchmarking: An International Journal, 15(3), pp.242-256.

Kyrö, P., 2004. Benchmarking as an action research process. Benchmarking: An International Journal, 11(1), pp.52-73.

Maire, J.L., Bronet, V. and Pillet, M., 2005. A typology of “best practices” for a benchmarking process. Benchmarking: An International Journal, 12(1), pp.45-60.

Download full paperFile format: .doc, available for editing
Contact Us