The paper "The Importance of Total Quality Management" is an outstanding example of a management literature review. For the past few decades, quality gurus such as Deming, Juran, Crosby, Feigenbaum and Ishikawa have developed several perceptions regarding Total Quality Management, thus making the concept gain significant acceptance all over the world. Their views on total quality management have made a significant impact on today’ s world. For instance, Contributions of quality gurus have not only improved business but also other organizations such as state and national governments, health care organizations, military organizations and educational institutions. Description of total quality management Total quality management is an essential aspect of today’ s business.
Customers are always after products that meet or exceed their expectations. Therefore, putting customers’ needs first is a way of maintaining quality. Maintaining quality simply implies meeting and exceeding customers’ requirements by engaging every person in an organization through an integrated effort. Total quality management is therefore an integrated organizational effort planned to enhance quality at all levels (Anand & Samuel, 2004). Stark (1998) argues that total quality management is a management approach that commenced in the Japanese industry and has constantly become more popular in many parts of the world.
It is a description of the culture, attitude and planning of an organization that aims at offering its customers services and products that meet their requirements. Total quality management organizations are able to maintain quality in every aspect of their operations. Organizations are also able to prioritize the right things and eliminate any defects or waste in their operations. According to the department of trade and industry, UK (2003), total quality management is a way of managing for the future and is very broad in its application than simply assuring for product or service quality.
Stark, J., 1998. A few words about total quality management.
Psychogios, G. A. & Priporas, C, 2007. Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry.
Anand, S. L. & Samuel, A, 2004.Total Quality Management. PHI Learning Pvt. Ltd.
Department of trade and industry, UK, 2003. Total Quality management (TQM). < http://www.businessballs.com/dtiresources/total_quality_management_TQM.pdf>
Hansson, J & Klefsjo, B, 2003. A core value model for implementing total quality management in small organizations. < http://mahabghodss.net/NewBooks/www/web/digital/booklatin/Management/9/A%20Core%20Value%20Model%20for%20Implementing%20Total%20%20Quality%20Management%20in%20Small%20%20Organizations.pdf>
Konrad, M. A, 2006. ENGAGING EMPLOYEES THROUGH HIGH-INVOLVEMENT WORK PRACTICES < http://www.iveybusinessjournal.com/topics/the-workplace/engaging-employees-through-high-involvement-work-practices>
Apostolou, A, 2000. Employee Involvement. < http://www.urenio.org/tools/en/employee_involvement.pdf>
Levison, M., 2009, What does Quality Mean? < http://www.infoq.com/news/2009/04/agile_quality>
Glass, L. R., 2003. Facts and Fallacies of Software Engineering. Addison-Wesley Professional. New York: Addison-Wesley Professional.
Pfeifer, T., 2002. Quality Management. Berlin: Hanser Verlag.