Essays on Total Quality Management through Six Sigma Coursework

Download full paperFile format: .doc, available for editing

The paper "Total Quality Management through Six Sigma" is an outstanding example of management coursework.   Most of us would have heard of the revolutionary quality management methodology and framework, Six Sigma. For quality professionals and people in manufacturing and operations, Six Sigma is a buzzword for effective quality management and rigorous application of defect prevention and reducing wastage in the organizational processes. However, in recent years, there has been a movement towards a new model of quality excellence called Six Sigma Plus. This model of quality excellence goes beyond the methodology employed by Six Sigma and is aimed at aligning people and processes not to mention the management focus towards accomplishing the goals of effective quality management. This paper discusses the Six Sigma Plus model of quality management (“ the how and what” of the model) along with illustrating the differences between this model and the traditional quality frameworks of TQM (Total Quality Management).

There is also a separate section on analyzing the differences between Six Sigma Plus and its predecessor in quality excellence, Six Sigma. The focus throughout the paper would be on finding the “ Plus” factor that lends the chosen framework the advantage over the traditional frameworks of Six Sigma Plus and TQM.

The paper also discusses the origin of Six Sigma Plus is a methodology that was pioneered by Honeywell enterprises. What is Six Sigma Plus? The preceding section gave a brief introduction to “ Six Sigma Plus” . Though Six Sigma is universally known for over two decades now, it is only in the recent past that Six Sigma Plus has become popular among the quality professionals. To put it simply, Six Sigma Plus is more than Six Sigma, and the “ Plus” is used to denote the “ synergies” that are achieved by integrating people, processes, and strategy.

For instance, Six Sigma aims to reduce the defects in a million parts to 3.4. Likewise, Six Sigma plus uses the same metrics for defect prevention. So, one might be tempted to ask, what is it that is so different about Six Sigma Plus?

References

1. Basu, R, Wright, N, 2003, Quality Beyond Six Sigma, Butterworth-Heinemann, New York.

2. Basu, R, 2004, Implementing Quality, Thomson Learning, New York.

3. Biolos, J, ‘Six Sigma Meets the Service Economy’, Harvard Management Update, Vol. 7, No. 11, November 2002.

4. Bowen, D. & Lawler, E. 1994, ‘The Empowerment of Service Workers: What, Why, How, and When’, Management Review, Spring.

5. Chowdhury, S, 2005 Design for Six Sigma, American Supplier’s Institute, Livonia: Michigan.

6. Covey, S, 2002, The Seven Habits of Highly Effective People, Bantam, New York.

7. Dahlgaard, J, Kristensen, K, Kanji, G, 2002, Fundamentals of Total Quality Management, Taylor and Francis, New York.

8. Dean, J. & Evans, J., 1994, Total Quality: Management, Organization, and Strategy, West Publishing Co, St. Paul, Minn.

9. Eckes, George, 2007, Making Six Sigma Last, Free Press, Colorado.

10. Evans, J, Lindsay, W, 2008, Management for Quality and Performance, McGraw-Hill, New York.

11. Gitlow, H & Oppenheim, A & R, Levine, D 2005, Quality Management, McGraw Hill, New York.

12. Pyzde, T, 2003, The Six Sigma Handbook, McGraw-Hill, New York.

13. Stein, E., 1994, Next Phase of Total Quality Management, Marcel Dekker, Inc.

Websites

www.honeywell.com

www.sixsigmaplus.nl

www.adamssixsigma.com

Download full paperFile format: .doc, available for editing
Contact Us