The paper 'Total Quality Principles - ISO 9000:2000 " is a good example of a management case study. Organizational quality management involves overseeing the activities involved in the entire operation of the organization. Monitoring the activities of the organization aims at establishing and developing a desired standard of performance. Formulating quality policies, strategic planning and quality control are some of the involved quality management practices in an organization. To assess and evaluate the quality management of business films, there exist a number of standards that guide the level of quality that should be maintained in the organization. Among the standards is the ISO 9000 standards series.
This is one of the international standards set to guide the quality management and quality assurance for effective documentation of the organization's quality system elements. The series defines the principles that can be employed in any industry and is a firm of any size. ISO 9000:2000 defines the quality management that business firms are required to apply to gain the management quality standards recommended. This paper explores the bases of the standard and model as well as how ISO 9000:2000 and EFQM excellence model supportively link.
Also, the paper seeks to identify ways through which an organization can leverage its capabilities and Quality Management System to achieve and sustain outstanding achievements. Review ISO 9000:2000 is applicable to all firms for quality management systems regardless of size and industry category. It describes the basis of quality management systems and specifies eight quality management principles. Russell (657) that the fundamental principles of quality management system have been in use since 1990, employed to enhance business excellence. These principles are based on the areas such as quality management, management responsibilities, resources management achievement of product conformation, and the general measurement and improvement of the key performance (International Trade Centre, 5). Initially, the standards were applied in the military procurement activities during World War II when the introduction and application of ISO standards commenced (Monsted & Fons, 4).
International Trade Centre. “An Introduction to ISO 9000:2000”. Export Quality, No. 70. (2001): Print.
Monsted, Mikael & Fons, Thorben. “A comparative assessment of the EFQN Excellence model and the ISO 9001: 2000”. Institute of Information Science, Aarhus School of Business. (2002): Print.
Russell, Steve. “ISO 9000: 2000 and the EFQM Excellence Model: competition or co-operation?” Total Quality Management, Vol. 11, No. 4/5&6, 657-665. (2000): Print.