The paper 'ISO 9000:2000 Supports EFQM Excellence Model" is a good example of a management case study. Quality systems apply principles, practices and techniques to ensure that organizations exceed the expectations of customers and other stakeholders. ISO 9000:2000 was established to focus on the customer in terms of business and process improvements, customer service and satisfaction which are fundamental concepts of the EFQM excellence model. ISO 9000 guarantees daily quality performance while the EFQM excellence model prepares the future. While the vision should be achievable, the strategy and objectives need to be actionable and measurable respectively.
Moreover, communication between top management and employees should have precise, clear and simple language. Indeed, senior management has a responsibility of establishing a vision and overall goals, motivation for change, commitment and alignment and learning culture for continuous improvement. This report summarizes the key arguments about ISO 9000:2000 and the EFQM excellence model. It also discusses how organizations leverage quality management systems and capabilities for sustainable competitive advantages. While making recommendations on quality issues, this report provides justification or rationale for these recommendations. 1.2 Summary of key argumentation 1.2.1 ISO 9000:2000 supports the EFQM Excellence Model The international standard, ISO 9000:2000, focuses on quality management which in many ways mirrors the aspiration of the European Foundations for Quality Management (EFQM) model.
EFQM aims at sustaining wealth creation under a business management framework through monitoring, target measurement, continuous improvement and self-assessments (Russell, 2000). With the ISO 9000 provides requirements and guidance on quality management systems, it can be used to develop sustainable excellence in an organization based on their needs and functions (ISO Management Systems, 2003). On the contrary, the EFQM model is non-prescriptive in the type of approaches that should be used to achieve excellence as opposed to ISO 9001:2000 (see figure below) which specifies requirements to be used in quality.
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