U-Haul's Performance ProblemProcess of Needs AnalysisThe process of needs analysis in U-Haul is to solve employees’ performance because they help clients who use moving trucks rented from U-Haul. Many clients have undergone through fatal accidents some leading to paralysis while others lead to death. In all these cases, U-Haul has to tackle safety problems on trucks either due to wrong packing technique or poor customer service (Gadiesh & Glibert 2009). This analysis will explain what the company needs to improve in its services and how the needs are different from prevailing process.
Accidents caused by poorly maintained trucks which lack brakes or oil leakages have caused a pandemonium in U-Haul. Many clients have sued the rental truck company for accidents blamed on trucks that fail safety inspection. Managers have noticed this concern and a needs analysis is very important because it is central to the organization’s effectiveness. Stakeholders are involved in the needs analysis process because they have interest in results of the process. Data collection from three distinct levels of analysis needs to be efficient to successfully complete the analysis.
These three levels include; organization, task and lastly person or employee (Fred & David, 2003). The outcomes expected from the needs analysis are as follows; clarify environment of performance gaps, determine whether employee training and also development is necessary, identify place, person and type of training that is appropriate, stipulate training objectives in U-Haul and design appropriate training programs and lastly develop measures for employee training evaluation. Needs analysis is clearly and simply shown in the flow chart below. Concern Important? TerminateConsult StakeholdersCollect InformationOrganizational AnalysisAccording to Drummond (2005), needs analysis has an organizational analysis aspect that involves strategy, environment, resources and also context.
The strategy mainly consists of U-Haul’s goals, missions and also objectives such as innovation and also dedication to quality of performance. There is also strategic training that involves aligning of U-Haul’s training needs and programs with its objectives which are to ensure safety of clients and also quality performance in employees. U-Haul’s environment is also important in organization analysis. Organization environment means new laws, new technologies, recessions, competitors and also trade agreements that can intensely affect U-Haul’s need to constantly train employees and also maintain those who are not resistant to constant change.
U-Haul’s organization analysis will also identify available resources that will fund the design and implementation of employee training and also development programs. Context climate as an aspect of organization analysis entails the collective approaches of all employees towards supervision, work, company goals, procedures and policies. Training transfer climate will evaluate whether training on U-Haul will be facilitated or even inhibited. Learning culture ensures that employees in U-Haul recognize that knowledge and skill are important part of work life, which is also a responsibility. Task AnalysisU-Haul needs analysis needs to cover duties, tasks or activities involved in the business and also appropriate abilities, knowledge and skills needed to perform all tasks.
Tasks are activities that make an employee in U-Haul complete a job every day. Task analysis has steps that contribute to successful outcomes. The first step is by identifying target jobs of importance. Then obtaining the job description which is followed by rating the significance of each task and how regularly it needs to be performed. In U-Haul, truck maintenance and servicing are some of the frequent tasks that need to be performed.
A survey of current jobs in U-Haul is carried out, information is analyzed and interpreted and later, a feedback on the results is provided.