Lecturer25th April, 2012.IntroductionInformation resource is a wide term which consists of items such as the printed materials, information kept in electronic mode and microforms. Management of these resources revolves around managing the resources themselves, machines and technology used in manipulation and the manpower used to distribute the information. Management of information has effects on various sections of the organization. Technology will enhance an organizations ability to be creative and innovative in that new products may be introduced and this will lead to creation of new market opportunities which were not there before.
This innovativeness will give an organization a competitive advantage over others in the market. There would be improvement in the services offered by the organization to its customers. This occurs from the fact that information will be relayed faster and by convenient means. New technology will enable the customers to access the organization’s information from anywhere anytime; this will ease the need of contacting the organization on certain accessible issues (Mouge & Contractor, 2003, pp. 78-90). Effect of information system on strategic decision makingInformation system allows those taking part in strategic decision making direct access to wide range of information from all over the world.
They can get ideas from the publications and other materials from the world wide website that can aid in decision making. It also enables easy retrieval of all the materials stored and offers a better way of storing them. The introduction of expert systems has enabled creative ideas to be developed and solution to problems is effectively done by these expert systems relieving the strategic leader of this functions. Information system allows easy and efficient communication with other stakeholders in and outside the organization when gathering information for decision making.
This is done through the internet and the intranet. Knowledge management is a tool which is used in by an organization to ensure better performance and efficient delivery of services. The benefits of knowledge include: Availability of vast knowledge in various fields enables the management to make informed decisions and the presentation of the same in a better way which will lead to better performance of the organization. Knowledge management enables quicker and efficient customer service since better way of communication will be devised.
Knowledge management enables organized keeping of information for easy retrieval whenever needed this eliminates the delays in customer service (Sloan, 2012, pp. 87). Organization’s ability to implement business continuity planningBusiness continuity planning involves laying down strategies that help to restore the operations of the organization to normality when exposed to risk. An organization achieves this through. This entails ensuring that all organization’s assets are covered by an insurance cover to safeguard against misfortunes. An organization can also protect important records by employing relevant security measures and evaluating the impacts brought about by occurrence of certain events.
By putting in place relevant risk management procedures, an organization is able to curb loss of data hence ensuring continuity in case of misfortunate events. Due to rising cases of data destroying agents, there arises a need to have data back up to enable continuity of an organization’s activities. Backup involves copying files to other destinations to be used in case of destruction of original copies. This is where the operations of a system are transferred to a subsidiary system due to detected failure.
The possible failure of a system may be detected automatically by the system or a person in charge of the network. The transfer of operations to another system ensures continuity of operations in an organization and consequently satisfaction of the end user (Maznevski & Chudoba, 2000. Pp, 473-492).