The paper "VRD Industry’ s Problems " is a perfect example of a case study on business. To manage systematic changes in an organization, often organization development interventions prove useful. The first intervention that has been used to solve the problems of VRD is Ladder of Inference, developed by Chris Argyris. The Ladder of inference illustrates that to reach a conclusion or draw inference it is necessary to follow the steps in the ladder that is, observing the available data, selecting the relevant data, affixing meaning to the data, making assumptions, developing belief and drawing conclusion and finally taking action based on the belief.
The model further explains that when individual faces a particular situation they either take an action or jump to the conclusion. In VRD, the implication of the Ladder of Inference can be explained as follows: the available data shows that the organization lack strong leadership and employees are not ready to quit the status quo as they are unable to understand the need for a radical change and other factors such as ineffective communication, lack of innovation and change in management.
From all these data, only those are to be selected that are relevant to the organizational conflict in VRD. The data that are considered of high importance are change in management style, messy organizational structure, and lack of availability of information to individuals. The assumptions that can be determined from the selected data are the lack of effective flow of information in the organization. Moreover, individuals are not involved in the decision-making process so they do not understand the problems in the outside environment and the necessity for a change.
From these assumptions, it can be concluded that the main problem is not the resistance of employees but an absence of communication in the system, which forces individuals to resist the sudden change. Hence, a belief can be developed that resistance of the employees will subside with open communication and greater involvement of them in the decision-making process.
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