The paper “ Work and Organisational Change in the Lakeside Hall Hotel” is an impressive example of the case study on management. The present state of The Lakeside Hall Hotel qualifies if to be in the rank of four-star Hotels considering that it is located along the shore, enabling the management to take advantage of rare natural endowments. Many travelers certainly prefer the Hotel because it creates a home for them, of curse far from their original homes. Another aspect that places The Lakeside Hotel in the frontline is its mode of management.
The organization enforces professional management, where one management staff is usually on duty every week. The staff on duty are passionately committed to the supervision of every task during the week, ensuring that every challenge receives appropriate resolution. The third aspect in this case is Customer service. The management emphasizes on high-quality service delivery, making clients prefer the Hotel to others around. The cost of customer retention is kept to a minimum. This explains why clients do reservations for many continuous days (Smith, 2003, p23). Managers on duty make sure that every client receives service and proper feedback from the Hotel staff members on duty.
Clients also enjoy sufficient communication from the workers owing to direct contact and effective communication channels. The fourth aspect that supports the operation of the Hotel is its space. The hotel has enough space to accommodate a large number of anticipated clients, and still leaves enough space for development. Space provides a supportive environment for relaxation and retreat activities (Smith, 2003, p26). Notwithstanding the advantages that The Lakeside Hall Hotel prides in, there are certain negative events that have unfolded with time to the bewilderment of the general public.
Reports have arisen from clients, about the indecency of the hotel rooms, citing the availability of pornographic materials in the rooms. This sends wrong signals and discourages potential clients from approaching the Hotel for services.
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