Essays on Management Theories Tools and Techniques Case Study

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The paper "Management Theories Tools and Techniques " is a great example of a Management Case Study. The work of this report was to critically analyze the success of operations management theories, tools, and techniques in the hotel industry. During this study, it was found out that like all other sectors of the economy, the success of the hotel industry is of significance not only for the owners but also for the government. This is because of the revenues generated by the government in form of taxes. World over the hotel industry, is becoming very competitive thus prompting the managers to come up with strategies that can make them relative and profitable in the industry.

This report has extensively the background of managerial theories, tools and techniques used in the hotel industry. The author of this report has used the secondary sources of information which involve the case studies of the hotels that have demonstrated the importance of different management practices in the hotel industry. This report has also reviewed and discussed various literatures on the topic. Finally, this report has posed some of the recommendations that can be applied the hotel managers to improve on the operations which include: building of strong brand names, entering into joint ventures, cost management and finally designing policies that regulate employee training and development. 1.0 Introduction The hotel industry business world over is becoming very competitive.

This is has been worse with the emergency of fast foods in the middle of the 20th century. While entering into the hotel industry business, one is expected to remember that challenges will always be there both internally and externally.

Many hotel companies are embarking on strategies that are geared towards expanding business across boundaries for greater market opportunities and better returns to the business. This has been demonstrated by different hotel companies from the United States, Europe, and Asia. One such good example is the Macdonald’ s chain of restaurants. The hotel industry is also having difficulties in managing the business in a very saturated environment where customer tastes and demands have continued to change year in year out. Recovery and reinvention of proper management theories, tools and techniques are expected to offer the customer a high level of experience by taking into account what are there needs and how they want to be served.

In the industry, many hotels have succeeded while others have failed. This is because of the managerial tools, techniques and theories that they apply in managing their businesses (Bayraktaroglu and Kutanis 2003, pp. 149). This, for example, is what has been a key source of success of the MacDonald who has managed over years to deliver outstanding customer services in the hotel industry.

The Marriot chain of hotels and restaurants has also been at the top by providing high class lodging services. Successful hotels are also those that have been able to develop and nurture good partnerships with organizations, teams and individual persons that have stakes in the business. However, the primary aim of this report is to critically examine the success of various operations management theories, tools and techniques in the hotel industry. This is to provide critical information for the managers to develop good decisions that can make the hotel business success.

References

Bayraktaroglu, S and Kutanis, RO 2003, Transforming hotels into learning organisations: A new strategy for going global, Journal of Tourism Management, Vol. 24, Issue. 2, pp 149-154.

Cernat, L and Holmes, P eds. 2004, Competition, competitiveness and development: lessons from developing countries, United Nations, UNCTAD/DITC/CLP/2004/1, New York and Geneva.

Cline, R 2001, The future of hospitality e-business: how the Internet has changed the hotel industry, Lodging Hospitality, vol. 57, no. 7, pp. 24–30.

Connolly, P and McGing, G 2007, High performance work practices and competitive advantage in the Irish hospitality sector, International Journal of Contemporary Hospitality Management, vol. 19, no. 3, 2007, pp. 201-210.

Failte I 2005, A Human Resource Development Strategy for Irish Tourism: Competing

Through People, Failte Ireland, Dublin.

Israeli, A, Barkan, R and Fleishman, M 2006, An Exploratory Approach to Evaluating Performance Measures: The Manager’s Perspective, The Service Industries Journal, vol. 26, no. 8, pp. 861-872.

Lashley, C 2001, Strategies for Service Excellence, Elsevier Butterworth Heinemann, Oxford.

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